1) The seller should setup an email account specifically for the purpose of the transaction.
2) In the listing agreement with the broker, the seller will specify that the listing agent must use that email address for all communications, except where phone calls cannot be avoided. The agent may only advertise that email address as a valid email for sending offers too.
The agent and the seller can both login to that email address.
The agent will either play ball or the seller will get an agent that will play ball.
.... or the seller can be a pidgeon and settle for the "trust" propaganda.
I agree with all the comments I have just read and hope that you are feeling more positive that all offers were presented to you.
Lucille Haghani Broker/Sales Agent\
Weichert Realtors Sparta NJ
Very often a home seller finds themselves listening to their neighbor or the neighbor of their second cousin in Cleveland who will state, "Billie Bob really wants that house and said he made an offer."
The reality is, Billie Bob never made an offer, written or verbal. The perception of 'non-presented offers' are simply rumors that add to the confusion of the situation.
The right approach is for the home owner or their agent to obtain Billie Bob's contact information, track him down, and bring the issue to a close. This however, does not stop the rumor of a (ficticious) extravagant offer that was rejected and the follow up comment, "They'll never get that for the house!"
Selling one's home can become a very complex and often emotional experience. Very often it requires the home owner to invest TRUST in the professional they hired and for the PRO to place trust that the homeowner will negotiate in good faith. It is a two-way street.
Real estate professionals take their duties and responsibilities SERIOUSLY. As Nancy stated, we help home owners and follow their direction and offer guidance and oversite. After all, we do not sell homes, only the home owner can.
Best of success,
Annette Lawrence, Broker/Associate
Remax Realtec Group
Palm Harbor, FL
There are times a seller will request you hold offers once one had be accepted. These offers will be back in play if the first accepted offer falls apart.