Home Selling in 02474>Question Details

Jessica Sweet, Both Buyer and Seller in Boston, MA

Can anyone recommend a reputable company to buy a home warranty for a home we are selling?

Asked by Jessica Sweet, Boston, MA Sun Jan 11, 2009

We would like to offer a home warranty, but also hear about others experiences and what these warranties might cover specifically. Thanks!

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Head to Reputable Business Reports and search for a A rated Company.
2 votes Thank Flag Link Tue Mar 30, 2010
The site you have referenced is no longer in business. You may want to revise your answer. My recommendation is to check online reviews such as http://www.homewarrantyreviews.com, http://Yelp.com etc. the former one I am associated with, in full disclosure.
Flag Wed Apr 9, 2014
I would recommend Global HW and specifically not recommend Fidelity HW. I tried for 2 months to get my heater services last month, and ran into repeated issues with them telling me that the unit was not services properly, and not repairable. I had Global before and had no issues getting claims paid. 2 sites that I did find helped me with this were BBB (http:\ http://\www.bbb.com) and HSS (http:\ http://\www.homeshieldscam.com). The last one had a great article on the top 10 reasons that the home warranty companies don't pay. Hope this helps!
2 votes Thank Flag Link Mon Feb 9, 2009
Dont look BBB, they are selling A+ with money. I opened an account for my company and 3 years I did not touch it and they called me and asked for money to give A+.
Flag Tue Nov 24, 2015
Thank you Matty! Yours was the only recommendation that made sense after I looked the company up on BBB. I had never heard of them before.
Flag Thu Sep 3, 2015
I'm looking for a new home warranty company as I have had First American Home Buyers Protection for 6 years and now that I had my AC go out they were comfortable leaving me without AC for over a month in record high temperatures. I will have to check out out American Home Shield.
1 vote Thank Flag Link Fri Jul 6, 2012
Hi Jess,

All of these HW plans are fine (largely equal terms) and are offered by an can be explained by most listing brokers. I reccommend asking your attorney if he wants to add the following line to the P&S as many buyer's don't read the fine print and have serious misconceptions about it's value.

"Buyer has read, understands and accepts the terms, conditions and limitations of the Home Warranty Plan provided by the Seller."

In my opinion offering some closing costs to the buyer (of equal or greater value) is a much more effective marketing tool.

Good luck, Andy
1 vote Thank Flag Link Sun Jan 11, 2009
Hi Jess,

My clients have been pleased with the following:

Weichert Home Protection Plan


The Weichert Home Protection Plan provides repair or replacement coverage for the operating systems (air conditioning, heating, electric, plumbing) and appliances in the home.

It is different from homeowner's insurance and it is also different from the warranty provided by the builder of a new home.

It's simple to use the services provided by the Home Protection Plan. When you experience a problem with a covered item due to normal wear and tear, you call the warranty company directly using a toll-free number for service 24 hours a day, 7 days a week, 365 days a year. A local, authorized service contractor is assigned to perform the service and the homeowner arranges an appointment directly with the service contractor. The homeowner pays a trade service call fee directly to the service contractor and the balance of the cost to repair or replace a covered item is paid directly by the warranty company to the service contractor.

Coverage is available to sellers, buyers and current homeowners and includes only those covered systems and appliances that are in good working order on the effective date of coverage. The home warranty does not cover pre-existing conditions. See brochure for details on coverage terms, conditions, limitations and costs.

Good luck. Let me know if you need any help!
1 vote Thank Flag Link Sun Jan 11, 2009
http://www.hwahomewarranty.com/ To date they've covered around $800 worth of work for our clients who bought an older home in Longmeadow MA. The seller refused to address anything, so we asked they purchase the warranty for my clients, which they did. HWA has been great and they send me an email when they provide services to my client. Glad we got it for them!
0 votes Thank Flag Link Tue Feb 3, 2015
HSA Home Warranty: you can check them out at: http://www.onlinehsa.com
0 votes Thank Flag Link Mon Feb 2, 2015
DO NOT PURCHASE SELECT HOME WARRANTY!!! This company may pay for small claims but if you need anything large they will claim you did not maintain the previous one and when you send records they will tell you they are exempt because you have had previous repairs prior to the warranty – even if the previous repair is admittedly completely unrelated to the problem you found while under warranty. And the other kicker is you have to use their contractor for all repairs who charges about twice the local market price for the repair (that SELECT HOME WARRANTY will refuse to honor anyways). DO NOT MAKE THE SAME MISTAKE I DID. I AM SO ANGRY I WASTED MY MONEY and have made it my mission to warn others about SELECT HOME WARRANTY which is one of the most corrupt company I have every dealt with.
0 votes Thank Flag Link Sun Feb 1, 2015
Hi Jess. I'm sure your home is long Sold by now, but for those that may have a similar question as Jess, if your'e home is in the Boston area as Jess was, and you had a Coldwell Banker agent listing your home, you would be entitled to a great discount rate at American Home Shield - Home Warranty. You could purchase a plan just for the new Buyer, or you could purchase a plan for only a few dollars more, that covered you the Seller, during the listing period. It's one of the great features when listing with a Coldwell Banker agent. Feel free to hit me up if you have any questions. Thanks, Dave 617-817-1189
0 votes Thank Flag Link Wed Jul 9, 2014
I would recommend Landmark Home Warranty. They offer the best price, coverage, and service I've seen. I own three homes and have carried a Landmark warranty for several years.

0 votes Thank Flag Link Thu May 1, 2014
American Home Shield® – AHS.com?


(866) 774-2961

Alos free to go to:


Good luck
Web Reference: http://www.ruthandperry.com
0 votes Thank Flag Link Sun Apr 27, 2014
As the seller, why commit to a company yourself. I would recommend that you advertise that a buyer selected home warranty is available with the purchase. Of course, you would want to specify the maximum amount.

Why put the pressure on yourself....let the buyer make the choice and live with it!

Just telling it like it is!

Good luck

0 votes Thank Flag Link Sun Apr 27, 2014
Most of these companies are designed to find a lope hole that allows them not to pay claims. You just read your contract very carefully and do everything from the beginning according to the contract and submit claims based on what is covered by the contract and what is not covered by the contract.
0 votes Thank Flag Link Sun Apr 27, 2014
I just filed a BB claim against Stanley Warranty, the worst company, of any kind I have ever dealt with!!
0 votes Thank Flag Link Tue Apr 22, 2014
DO NOT use Stanely Home Warranty....they are the worst company I have ever dealt with in my life. You can not contact them, no on answewrs the phone, even the repair companies can not contact them for work okays!! I have tried now every day for 2 weeks to get someone to answer the phone. I was promised a $150.00 check 3 months ago, I was told I would have it in 30-45 days. They are terrible, I am going to report them to BB.
0 votes Thank Flag Link Tue Apr 22, 2014

0 votes Thank Flag Link Thu Feb 20, 2014
If you're selling, check with your listing agent since they might have an affiliation with a company and can get you a discount with a company that needs to provide good service in order to maintain that valuable affiliation. Home warranties are not super popular in our Massachusetts market. It can't hurt to get one, but it might not have much of an impact on your final sales price if you're selling in the Boston area.
0 votes Thank Flag Link Sun Feb 16, 2014
Fidelity National Home Warranty is terrible. They are quick to take your money but will come up with every excuse not to honor their agreement. Most notable is "unusual wear and tear" which is a garbage excuse.

Search with the BBB and Angie's List. They have reputable reviews there.
0 votes Thank Flag Link Mon Jan 13, 2014
American Residential Warranty - they are the best - no problems - I have had them for years
0 votes Thank Flag Link Thu Jun 6, 2013
No sorry. I used First American Home Buyer Protection and that was awful. Took them 2 months to replace AC in the midst of summer. I decided not to get new insurance.
0 votes Thank Flag Link Thu May 30, 2013
this is who I have and you are soo right...they are horrible
Flag Wed Jun 11, 2014
NO, NO , NO, HMS is a scam. They hook you for a year or 2, then they hide behind the fine print or the local rep accidentally forgets to communicate to the customer how they are covered ( kevin freeburg) in Nebraska is weel known for that. Be informed only get the best HMS is the worst.
0 votes Thank Flag Link Thu May 30, 2013
Complete Appliance Protection, Inc. an Angie's List company.
0 votes Thank Flag Link Thu Nov 1, 2012
Trulia, Centruy21, and Prudent are three good companies.
0 votes Thank Flag Link Fri Jul 6, 2012
In recent years I had dealings with AHS, I worked for them for a couple of years, what I learned was not good I surely wouldnt recommend them.
0 votes Thank Flag Link Sat Nov 13, 2010
AHS American Home Shield with one of the highest claim pay out records in the business make it an easy choice. They also have an easy to navigate online presence.
Web Reference: http://www.ahswarranty.com
0 votes Thank Flag Link Wed Mar 31, 2010
I usually use American Home Shield. They have been responsive to my clients. Many have continued to purchase in subsequent years.
0 votes Thank Flag Link Tue Mar 30, 2010
Maureen Fran…, Real Estate Pro in Birmingham, MI
AHS American Home Shield http://www.ahswarranty.com The best way to judge these companies is by the amount of warrany claims are paid. You will find that AHS pays out alot of claims to its clients when compared to others.
Web Reference: http://www.ahswarranty.com
0 votes Thank Flag Link Sun May 31, 2009
Thanks for the great references everyone!
0 votes Thank Flag Link Sun May 31, 2009
i use american Home shield but have also had a good experience with old Republic.
0 votes Thank Flag Link Mon Feb 9, 2009
Two that I know of are Home Warranty of America (HWA) and American Home Shield (AHS). You can buy just Buyer coverage, or you can get Seller/Buyer coverage which covers the home from the time you list it until a year (or 13 months in the case of HWA) after closing.

In general my experience has been good. You don't get to pick the repair service, and the homeowner does have to pay a "Trade Service Call Fee" ($50-$75), but I have seen it save people a lot of money. Plus it is nice insurance for a new homeowner. I have had both a buyer and a seller (two different listings) make use of the service when something broke down (hot water in one case, heating system in another.)

Let me know if you need contact info for either.

Web Reference: http://homes.debn.net
0 votes Thank Flag Link Sun Jan 11, 2009
i like American Home Shield also.
0 votes Thank Flag Link Sun Jan 11, 2009
I would recommend AHS - American Home Shield. They cover Ct., MA, ME, NH, RI, and VT. They offer different plans. You do not have to pay the plan until the closing. phone # is 866-797-4788.
0 votes Thank Flag Link Sun Jan 11, 2009
I have used HMS Home warranty in the past and my clients seem to be quite happy with them. You can Google them for exactly what they cover. They can be found at hmsnational.com. In general they cover:
Most HMS Home Warranties cover:

* Air Conditioning
* Heating Systems
* Refrigerators
* Water Heaters
* Ovens/Ranges
* Electrical Systems
* Plumbing Systems
* Built-in Dishwashers
* Built-in Microwaves
* Garbage Disposals
* Built-in Trash Compactors
* Ceiling Fans
* Clothes Washers
* Clothes Dryers
* and more.*

I have a couple clients here in Jamaica Plain and a couple in Roxbury that I bought these plans for as part of their real estate transaction and they seem to be very happy - no complaints that I've heard of. Good luck.
0 votes Thank Flag Link Sun Jan 11, 2009
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