1. Check with building department in Tracy and verify that that your condensing unit is the original component when built. If so, warranty company (and HVAC contractor) cannot deny claim based on an improper (previous) installation.
2. Ask the Realtor(s) to lean on AHS since Realtors are an important source of referrals.
The first thing i would do is ask for a supervisor and esculate the claim.
good luck working things out
My Realtor was great and contact his representative which got the ball rolling. I got a call today that they are going to repair the unit. They are not replacing it but they will repair it so I'm content. Thanks for all your advice. I think I would still be pulling out my hair in frustration if it wasn't for everyone's advice and my Realtor, Andy Hunt with Coldwell Banker. Had to put a plug for him he was great :)