Hello Holly - Unfortunately a short sale can take a great deal of time. There are so many variables that need to come into place. The listing agent should be able to give an update on the items that have been completed and correspondence with the negotiator to see where you are in the process. Patience and persistence are the keys to making it through a short sale. Hang in there ! ;->
yes they are one of the slowest. There is no consistent timeframe. All you can do is be super patient, and once you have done that, be patient some more. That is what you sign up for when you pursue a short sale.
I would try and find out how to contact a senior VP over there and try to rattle some cages.