That being said... do I ever symphathize with you!!! We are all sooo frustrated with the process!!! Why did the file get closed? Did you have it in writing? I never let my clients do then inspection or appraisal until I have it in writing because I have seen too many bad things happen with a verbal!!! Try to tell you agent to tell listing agent to get it expidited... they can do that but you gotta push!!!
I know this doesn't help but you are not alone... fair warning to anyone who enters a short sale... put your patient hat on and be prepared for the frustration!!! I wish you all the luck and happiness that life can bring you!!!