If this is not a short sale what is your realtor doing contacting the loss mitigation dept? Get it together with escrow/title/lawyer whatever you use in your state, get them to ask for the demand get your money in, pay them off and close. If Wells is ignoring you it probably is because they know you are barking up the wrong tree.
Unfortunately there is a fair amount of fraud going on with short sales. Does your agent have the authority to discuss the seller's account with Wells Fargo or are you merely relying that the listing agent is being truthful?
Just be cautious.... fraudulent short sale scammers prey on ALL CASH buyers.
If you mean more than the asking price this is a common scenario. Since the HAFA law I have submitted 4 offers on short sales for buyers. Each time Wells Fargo did as they were supposed to do in answering quicker but each time they came back about 8 to 10 k above market value. It is a mystery to me.
If Wells Fargo said they need to net 135,200 and the 148,000 does the trick including paying all closing costs and other leins then you should be able to close on the home. Ask you agent to make sure the negotiator got the new offer. If they can't get an answer keep escalating the file up the supervisor chain until you get someone to address this for you. They should have this home as a priority with the sale date being so close. I do know sometimes they sell no matter what efforts are made.
I find the most important thing in a short sale is the communication with the bank. They are overloaded and each rep is over burdened. Now is not the time to tire out but to push for the finish line. Keep calling! keep emailing! I do not mean you but the agent who has a contact at the bank. Also you may have some luck getting the title company to make calls. The point is do everything try everything until they answer. Good luck!
Ps this is where short sales have such a bad reputation because it IS stressful and you never know exactly where you stand. Be patience and persistent.
Best of Luck,
Nelene Gibbs, Realtor, e-Pro
Real Estate Investment Advisors