You can speak to anyone you wish to. If you need answers and agents are getting in the way of progress ... go where you can to find them.
It is always good when people open up to each other. As a Buyer you are not bound to the ethic rules that the agents are. The selling agent has the right to speak with you at your request, however, he/she may not want to without the permission of the Buying Agent.
Remember that the Selling agent represents the Seller's interest and most likely does not in any way represent you and your needs.
If it were me, I would have a heart to heart talk with your agent, explain that you are not happy with the way things are going and would he/she 'step up to the platform'.
Know that short sales are very, very long sales and no matter what you do and what your agent does, or even what the selling agent does ... you are at the full mercy of the SELLING Bank. That is why you got the Short Sale in the beginning -- nothing is FREE. So be patient with your lending institution, your agent and yourself.
If serious about this transaction, you would be well advised to let your agent take the lead and stay out of it. Understand that the normal "short sale" experience is one that finds buyers, sellers, and agents in the dark for long periods of time.
The fact that you want and deserve information will likely not change the lender's approach of speed up the transaction. If you are intent upon helping with your transaction, taking the position of being patient may be the best approach.
It has been our experience and that of other agents that when buyers and sellers interact on a transaction only bad things result.
The decision is always yours but its not advised.
First, there is no "code of ethics" for buyers. As a Realtor, we are obligated to follow our code of ethics, a set of rules we agree to as Realtors. As a buyer, I suggest you get your agent to do their job clearly and concisely. Chances are you arenâ€™t getting updates because they arenâ€™t either.
Buying a short sale is difficult. The waiting is awful and there can be extended periods of no news which is frustrating for all involved. Bypassing your agent to find out that the listing agent has no news won't fix this and can create complications for you that your agent is there to help you avoid.
As far as the repairs go, the seller may have started them or be waiting to find out if the lender will approve the sale. The seller receives nothing in a short sale. If they have agreed to complete repairs then they may wait to know for certain it's going through. Should they do the work at their own expense and you grow tired of waiting, their time and money is gone.
Best of luck!
Engel & Voelkers
Santa Monica, CA