Most times it is the escrow officer who makes the difference, but sometimes it's the support staff who can leave a bad taste in the mouth. I have my blacklist of escrow officers and title companies, but they're for me suggest more reasonable ones if I get some bad suggestion from the other agent or principal.
Following up during the process is key. Dealing with buyer and seller for needed information is especially useful. Reminders of coming deadlines and required actions or documents can save a closing from disaster. But an escrow officer who rushes through a closing with the detail-oriented principal can mess things up. A file that is missing something at the last minute can really try everyone's patience.
We all know lenders like to cut it close or even renege on drawing. Good escrow officers don't let that get out of hand.
What do you do when the buyer is angry or the seller refuses to do something or some other problem arises with a principal? A good title company will be able to deal with it effectively and courteously (professionally).
Friendly atmosphere, the smell of fresh cookies or fresh coffee, and closing at the appointed time will win every time. Who is that? I heard most of them, except Stewart and American Title.
Contact Julie Lyssy
320 East Main Street Lewisville, TX 75057
Mortgage Counselor - NMLS 280951
Personally, I prefer title agents who are very accessible and make my clients very comfortable as well. There are only a few that I tend to avoid, but the vast majority of title agents/companies are really great to work with. I have my preferences like everyone else only because I know that they give the same level of attention to my clients as I do.
Brent Rice, Trulia Top Recommended Broker (Pro & VIP)
The Rice Group, Inc.