Deep,

The process should include initally contacting the agent's broker prior to contacting the local real estate board and filing a formal complaint. The local board will outling the process for you when you contact them.

Have you spoken to the agent to try and resolve the issue first? Take the time to sit down with the agent's broker. If there is any misconduct the broker needs to be informed. Your other options are as already stated, local real estate board, MLS board and state real estate commission. And on behalf of the professional realtors in this forum, please accept this apology that your experience has not been what you expected. There are many excellent agents that work very hard and with high ethical standards that can help buyers and sellers during their real estate transactions. We all hope you will seek such an agent to continue helping you with your real estate transactions.
Good luck,

Tina Evans, Broker

Contact the Local Board Association of REALTOR

You can tell: state licensing board, local MLS board and local realtor group, as well as NAR.