Of course; I am a dinosaur!
People, (including Realtors) do not return phone calls.
They do not write letters.
They have no consideration for associates and, amazingly, Clients.
They have no respect.
They believe that there is an inexhaustible supply of clients out there.
They think that RULE do not apply to them.
They use the fact that they are representing a Client as a shield to do anything they want.
Their matra is that "It's Buisness!"
I've long believed that these people serve a necessary function in our world:
They make the other people LOOK GOOD!
I once had a similar situation with a local broker that appeared to be a successful independent broker. They never acknowledged received our offer, they never acknowledged multiple offers, and when I called to get a final status update i was told the home had gone to another offer several days ago. So i asked, "when were you planinng to let us know" the responce was "I work for the seller, not for your buyer". Needless to say that agent has never received another offer from me. And since has closed his brokerage and become an afiliate agent again.
What goes around, comes around.
I can tell sooo many stories just like this one...
I now require a confirmation, will call/text/email till I get in touch with the agent/broker, will keep on following up - not fun, but...it seems to yield better results.
I would not rely on listing agents' proper conduct any longer.
Personally, I feel you should not waste your time on "fixing" this agent.
We can only "fix" ourselves...
Feel your pain though...
Hope this helps,
Beachfront Realty, Inc.
Nicole Marks Mason, Realtor
True and very sad. When Listing Agents manage volume of listings, many agents somehow feel it gives them the right to be unresponsive and unprofessional. It's important to realize the seller doesn't have to be an REO or a short sale to give his agent instructions to accept multiple offers and give a date to close the "portal". Sellers are becoming much more savvy and believe they can also "act" like Banks. We are already seeing "equity" home sellers request buyers to "prequal" with their preferred lender.
To answer your question: It's not worth it since, unfortunately, there is alot of that behavior out there. I've experienced similar situations a number of times. The way I see it, if an Agent is going to be that unresponsive and unprofessional, would you really want to work on the other side of a transaction with that agent? When I come across that situation now, I simply tell my buyers the Agent is unresponsive and unreliable and it would be in their best interest to move onto the next property of interest. This is a true statement to your buyers; and, you save them as well as yourself potential headaches and heartaches. This is a serious business but there are "unprofessional" professionals in every industry.
I hope to have the priviledge of working a deal with you in the future. By the way, my tagline happens to be....
"Reach for a Higher Standard"
Nilsa M. Maisonet, PA
Keller Williams Realty Professionals
NMLS # 6395
Financing Kentucky One Home at a Time
Answering to Erich Whiteman: Thanks very much for your information, but I know very well the standards of practice you have referred below to me. My point is that even the listing agent did not have the obligation to disclose that property was on multiple offers, he never called me to let me know at least that my customer offer was not accepted by seller and that's my complaint when a listing agent does not follow up properly even he does not work for the buyers. In my opinion this is not only a "money maker business" or industry. This is a profession. The problem is that probably I am taking this profession too seriously.
Answering to Joe Stafford: Thanks so much Joe for your attention to this matter. I really appreciate it.
Answering to Ron Thomas: I am so glad that are out there true professionals like you. You have made my day. God bless you and I am sure that your customers are already blessed by having you as a realtor.
Answering to Marge Bennet: Your concern is full of sense. At some point I had the feeling that the listing agent did not present the offer to the seller at all and unfortunately they is no way of verification even if I involve my broker into that situation. I believe that there is a lot of aspects in Real Estate to be legislated and make them enforceable like for example when an offer is presented in writting the seller should be obligated to respond in writting in fashion manner no matter a short sale, foreclosure or regular sale even on multiple offers situation. Is all just about respect to the loyalty of our buyers and the dedication and professionalism of the realtors who really want to keep the pactice standards at the highest levels. By the way , I highly appreciate your concern and attention to this matter.
Answering to Antonio Vega: You are the type of agent and person also that I would not hesitate to bring a buyer to one of your listings and shake hands with you at closing. I am sure is a pleasure to deal with you at any professional level. Thanks for your time to answer my question.
First off- the agent should have requested all buyers sign a multi offer form to submit highest and best. That is good for buyers and sellers.
Second, don't worry about it too much. You did what you could and your buyers should be made aware of that. Tell them honestly and be transparent. Most of the time they will appreciate your frustration, diligence and hard work. Quickly move on to the next one and make the best of it. 'not meant to be'
That other agent will get theirs someday very soon and I'm sure the seller will not be thrilled to know how they treated the situation either. If you really feel compelled to do something. Have your broker call/email their broker explaining the situation. Their broker may choose to let them go or give a warning. I'm sure the broker will be thinking of the hit to his/her E&O the next time that agent does sloppy business and gets the broker in hot water.
Best of luck to you and your business. Keep a positive attitude, be honest with your buyers and simply say you did your best. That is all you can do. Move on, make a sale and make the buyers happy=you winning.
REALTORSÂ®, in response to inquiries from buyers or cooperating brokers shall, with the sellersâ€™ approval, disclose the existence of offers on the property. Where disclosure is authorized, REALTORSÂ® shall also disclose, if asked, whether offers were obtained by the listing licensee, another licensee in the listing firm, or by a cooperating broker. (Adopted 1/03, Amended 1/09)
What is it you wish to report this agent for? It may very well be that his Seller directed him to accept multiple offers until the May 30th deadline you mentioned and without the Sellers approval, was not allowed to disclose the other offers on the property.
Since your client's offer was not the offer accepted, it might simply have not been the best offer. Sellers, not just lenders, want the best price and terms they can get for an offer. An offer where a Seller holds a note and earns interest from the buyer can make the Seller more money than a higher cash offer.
It sounds more like this Listing agent wasn't negelectful but acting as directed by his Seller. The Listing agent did answer your call and provide you with an answer, all be it not the answer you wanted. If the afent had been directed to not disclose multiple offers, the "someone" in the office who did disclose should have referred you to the agent or broker and not disclosed.