Some folks will never understand a text but a few moments on the phone clears up confusion yet they've known each other for years.
Some can't create a punch list on a computer but will text a task list while wearing their fingers to nubs. And many times I'd rather my mom actually OWN a smartphone so I *could text her simple "I'm hour late" messages but she has to wait for me to arrive to know.
As an investor, If you don't respond to my communications promptly (within a couple of hours) no matter what form my message takes, you won't be one of my agents.
Professional courtesy, reason, etiquette and custom are guides in our industry as in all disciplines - 1. Make your callbacks promptly; 2. Re-read your texts with zero-tolerance for errors; 3. Begin and end every voicemail you leave with your name and phone number (yes, you have to say the same things twice); 4. Don't email blast revealing everyone's address in the cc: field - use bcc:; 5. Always do for your client that which you would do for your friend!
Um, are you talking about an agent contacting another agent, or a client/customer contacting an agent? The answers are from both scenarios. Mine assumes you are talking about a client/customer contacting an agent.
If you are talking about agent-agent, I like Phil's answer. However, if I have a question that is material for another agent I almost always ask it in an e-mail so I have a record of the question and the answer.
Scott McCauley, NMLS# 174108
Regency Mortgage Corp., NMLS# 1938
40 Congress St, 3Rd Floor
Portsmouth, NH 03801
Ellen G. Friedman, Keller Williams Realty, ellenfriedmanhomes.com
Just my couple of cents.
I do agree if it is first contact though to have some sort of phone call even if your first point of contact is an inquiry or email.
Since our industry is a service-oriented profession, text messaging would not be high on my list because it lacks the initial thought process and messages can become misconstrued.
With smart phone, technology must sales consultants and consumers have the ability to receive emails throughout the day, as long as you check them. That leaves the telephone as the last means of contact. Nevertheless, you are running a successful brokerage, or perhaps a team leader running a team, or a sales agent with a volume of business. Experience tells us we need the right niche for both.
I would be happy to share with you what I do within my business. First, emailing for me is highly effective; it allows me to manage my time more efficiently and allows me to get to the point.
Second, texting is permissible for getting back to me with a quick yes or no answer from a previous discussed conversation.
Third, Most agents are married to their cell phones constantly checking for messages. I know because I was one of them. So now, I have a specific message outlining with a purpose as to when I will be returning calls throughout the day. I have found this to be a remedy for contact.
If you are working with an agent, the best mode of communication is usually whatever is preferred by the client, of course! Exceptions are when there is an urgent matter (text or phone call) or you're sending detailed information (email).
for them. Whatever way works best for them--I can accommodate. It's important to be flexible and different methods of communication may work best at different times.
You can reach me directly at 85-276-6300 or my website: http://www.elenaacosta.com
It is so fast paced now with the smart phones and tablets that you have to react faster than just a few short years ago! I myself like e-mail so I can keep a record and file it into my prospects folder.