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Trulia Las V…, Other/Just Looking in Las Vegas, NV

What is the best recourse if you're unsatisfied with your listing's photos?

Asked by Trulia Las Vegas, Las Vegas, NV Fri May 3, 2013

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Make sure you are using a good camera and good lighting. Try to capture the best selling points of the home. If you are not happy with the current photos you should retake them and upload the improved photos. If you have an agent they should be doing this for you.

Best Regards,
Robert Adams
The Adams Team at
Rothwell Gornt Companies
0 votes Thank Flag Link Fri May 3, 2013
Have your agent hire someone who regularly shoots architecture and interiors - offer to pay part of the fee if necessary. Brokers frequently skimp on this, but better photos will help it sell faster and get more people interested - they pay for themselves, in other words.

More megapixels or an excellent camera or a super-wide angle lens won't help you. A re-shoot by the same incompetent photographer won't help. Doing it yourself, as some have advised, may also amount to giving the job to someone completely inexperienced. Advising someone "make sure you use good lighting" is like handing them a trombone and advising them to "make sure they play nice." It looks easy enough, and admittedly it isn't brain surgery, but it does at least take a couple years experience to get good at it.
0 votes Thank Flag Link Sat May 25, 2013
Purchase a camera with higher megapixels. Make certain that you can reduce the size so that you are able to attach the photo to your desired location.
0 votes Thank Flag Link Mon May 6, 2013
Retake the photos but if you don't have an excellent camera you should hire a professional photographer or invest in an excellent camera.
0 votes Thank Flag Link Mon May 6, 2013
Retake the photos and reupload them.
0 votes Thank Flag Link Fri May 3, 2013
I would definitely talk with your agent and let them know what you do not like and have the photos redone. Most likely with your input you can get the look that you want. If you just can't get the agent to take better properties you may want to hire a virtual tour company to take the photos for you.
Thank You
Suzie Marquardt
0 votes Thank Flag Link Fri May 3, 2013
This is a real concern....almost daily we encounter bad photos of all types that don't help with a property's presentation....out of focus, shrunk, upside down, over exposed, etc. These are fairly common experiences on the MLS.

WHAT are people thinking when they post these? Do they not understand their name and company are identified with this poor practice.

There are three levels of intervention that should be taken in the order they are presented: notify the agent directly, contact their broker making them aware of your concern, reach out to the local board of realtors for their support.

Sorry.....you struck a nerve!

0 votes Thank Flag Link Fri May 3, 2013
Ask for a re shoot. Your agent may be unaware that you are unhappy.
0 votes Thank Flag Link Fri May 3, 2013
Take the photos yourself. Use a high resolution digital camera with a wide angle lens if you have one. The bigger the photo, the better. Lastly but most important, have good lighting. On the exterior, make sure the sun is at your back. Here is a sample, http://www.thebridgesgroup.com/villa-triesta-in-summerlin-by… Lastly, make the agent take them over again til your satisfied.
0 votes Thank Flag Link Fri May 3, 2013
Retake them. We contract with our photographers to the point and method where they want to come back for more of our business. In the case where we are not happy (and usually a good photographer will not be happy, long before a Realtor), we look for the next ideal day to shoot and then reshoot. We contract for the finished product/deliverable, not time spent, so it is tot he photographer's advantage to get it right and see we and the Sellers are happy - we use him again and again and again that way...and refer him to others. Summarize = contract for deliverable, preview with photographer before hoisting or showing to Seller, set another shoot day if not happy. Hope this helps. Cheers!
0 votes Thank Flag Link Fri May 3, 2013
The homeowner is the one who pays the commission
That makes them the boss.
Ask that they be retaken to meet your satisfaction.
FACT:...Pictures Sell Houses.....
They need to look as best as they possibly can.
Also,...the seller needs to do their part by having the house clean and uncluttered.

Hank Lauzon III

Exit Realty Number One
6600 W. Charleston #119
Las Vegas, Nv 89146

Cell 702-449-0899
Office 702-949-2409
Fax 702-543-6844

Web : http://www.HanksLVRealestate.com

Email: HankLVRealestate@aol.com

Facebook: http://www.Facebook.com/HanksLasVegasRealEstate
Never look down on anybody...unless you're helping them up.
0 votes Thank Flag Link Fri May 3, 2013
Hi Trulia LV:

Usually just asking the agent for a re-shoot will do. I would suggest sellers look on Trulia and other real estate sites for photos they like. This way they can show the agent what they envision. (Don't offer photos from Architectural Digest or some other major home magazine unless the home is worth well over $1 million. It's not likely the agent can afford this level of photography.) However, if the agent made the photos himself/herself, it is fair to ask for a professional shoot. If a pro shot the original photos, it may be possible to get this person back or to find someone with more skill.

0 votes Thank Flag Link Fri May 3, 2013
The very best recourse is to be honest and say you don't think the photos do your home justice. Therefore, you would sincerely appreciate having the photos retaken. Heck, noone should object to your honesty and if they do, then you need to find another realtor. Pictures are important and noone knows your home better than you do so simply "Say it as it is" and get new ones taken.

Good luck. Becky
0 votes Thank Flag Link Fri May 3, 2013
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