approval without this Fair Faith Estimate and definitely an appraisal. When I am trying to get my clients
preapproved, I will run it past the underwriter to see if they would consider it and then I save my clients the
money of an appraisal till I am sure they will be considered. I would definitely call a Manager, Branch Manager and get an update.
Depending on the complexity of your situation, the loan process can take up to 45-60 days, so that part is somewhat normal, but having to deal with this kind of loan officer, should not be a part of it.
My suggestion is to call the sales manager of the office and ask for a status update. Also mention how your loan officer hasn't gotten back to you.
FYI I'm not licensed in NC but my company is and we only require a minimum 620 credit score. Good luck
As far as the file being "in underwriting" many times that is a way they deflect blame and buy time. Simply because then they can say it is out of their hands and they have to wait to hear. It is strange about the appraisal but they may have simply done a "drive by" appraisal where the appraiser did not go and see the home.
In ending you definitely need a new loan officer. If you cannot get a hold of the manager let me know and I will get you some names and numbers to call to get you the answers you need.
Are you using a Realtor for this transaction? They should be there with you trying to get answers if so.
Hope this helps,
Based on the feedback we are hearing this seems to be the trend. It would appear that establishing good customer relations is not a very high priority for today's banking industry.