If you can't get help from the broker, then you should compalin to the local board of Realtors. LA most likely has an assocation - you can call or send them a complaint telling them you got nowhere with the broker.
As a last step, you can go to the department of real estate in Sacramento.
So, let them know what issues you have and inform them of the remedies you want them to take.
If you get no results from talking directly with your agent, go to their manager. If that does not yield any results perhaps you have the wrong agent. I am not implying your agent is a BAD agent ,it could be that your style of doing things and theirs just does not mix.
Now, on the other hand if your agent has done something illegal or unethical contact their local association and the department of real estate and file a formal complaint.
Best of Luck to You!
Kawain Payne, Realtor
My first recommendation though is to communicate your issues with this agent. He/she may not even know you are displeased or would like things done a different way... many agents handle sales in a repetitive manner and sometimes do not stop to hear your specific needs. The best course is to firmly communicate your needs and desires and if this still does not work... just fire them.
I would be happy to assist you and also give a referral fee to your out of state agent friend as well.
Richard "RJ" Kas (SFR, SRES)
"Representing the finest properties from Los Angeles worldwide"
KAS Properties - Coldwell Banker Previews International - Beverly Hills South
166 N. Canon Dr, Beverly Hills, CA 90210
310.859-5334 office - 310.488.9826 mobile - 310-273-0690 fax ATT: RJ
RichardKas@gmail.com - http://www.RJforLA.com - DRE: 01352771
Sellers Buyers Investors Leasing Consulting
If you try to find a solution with your agent, and then with his Broker Manager, and do not have any luck, you can go to the head or owner of the company they work for...many companies are independently owned and the Broker is the Owner, however, if the company is not independently owned and is a corporation like Coldwell Banker, RE/max, Keller WIlliams, Prudential, you can call their corporate offices and make a complaint.
Your other resource is to make a complaint to the Department of Real Estate and retain an attorney to represent you to give you legal advice in your situation.
Good luck with what ever you are aiming to resolve!
All the best,
Kat Becker, Realtor
Prudential California Realty
Sorry your experiance has been sub-par! I hope the next Realtor you enter into a relationship with is MUCH better;)
CA DRE 01338444
You have some decisions to make at this point.
Considering home purchase is so important, and you are obviously not going to get the support you need to make this purchase, I would move along to a Brokerage that is more responsive and client oriented then the one you are with. To have a broker who is dazed and confused...is writing on the wall..the agents won't be in better shape then the management is.
A real estate agent who is hired by the Seller to market and find a buyer for their property also has a responsibility to the buyer to tell the truth, to disclose everything they know about the property and to treat the buyer fairly. But they do not owe you any allegiance. their goal is to get the job done for their employer, the Seller.
In California, an agent can represent both the Seller and the Buyer. That is called dual agency. Every agent is obligated by law to disclose who they work for as soon as possible after first meeting. The State of CA requires each agent to present an Agency Disclosure to each prospective buyer and seller explaining this.
I am concerned about a Broker who would say such a thing to you. The Broker is ultimately responsible for the actions of the agents working under his license; and has the utmost of supervisory responsibility for them and their actions.
If you'd like to email me the details of your issue with the agent , I'd be please to review and at least give you some direction.
By way of qualifying, I have been in business for 26 years, and own and run a Real Estate Transaction & Risk Management company. In short we are the people who handle the paperwork, coordinate the transaction process, making sure contracts, and disclosures are correct, etc... and keeping everybody out of jail. E Mail to: email@example.com
Get help / answer at http://dre.ca.gov