I do believe you deserved an explanation then, but everyone operates differently and it is good to give her the benefit of the doubt.
If you are still not satisfied, time to move on.
Real Estate is about customer service/customer satisfaction. As Realtors, we have to learn to put our personal lives on hold; buying, selling and renting are very big commitments and it is important to know you have someone watching your back.
Maybe something really personal, that you didn't want to discuss with a stranger?
Maybe a sickness or death in the family?
Use your imagination.
Now, don't you think that she deserves the benefit of the doubt?
Good luck and may God bless
Tom Brady SFR, e-PRO, SRES, GREEN, BPOR
Licensed Real Estate Salesperson
Notary Public, Retired N.Y.P.D. Lt.
"We treat you like family!"
Charles Rutenberg Realty, Inc.
255 Executive Drive - Suite 104
Plainview, New York 11803