That is so frustrating. But, 8 weeks without any kind of information seems like a long time even for Chase - not known for quick responses. Even if you find someone to talk to at the bank, they can't and won't give you information. I've been on both sides of short sales and foreclosures, and can tell you the best way to get answers is to make sure your agent continually is following up with the list agent. Calling at least twice a week is not too much. I will tell you I've not found third-party negotiators to help in the process, to me, it's just one more cog that seems to complicate the process. The whole key is making sure the list agent is being proactive and putting pressure on the bank for answers and to keep the buyer informed - that's your agent's job. Short sales and foreclosures can take months. For buyers, patience is the key, and if you love the house, then the wait will be worth it. Hopefully one day soon, banks will figure out how to better handle short sales and foreclosures, so we're not all playing these waiting games. Hang in there.