Its not just how I was treated, b/c you may be treated differently (I'm young and a woman), but everyone I spoke with in the entire company was inattentive and sometimes downright rude. I didn't even get a confirmation call that my request for a closing had been received. I had to track them down. And forget about reaching anyone after the assistant leaves (which is always a bit before 5, as far as I can tell).
In case anyone wants to hear the story: The lawyer was young, inexperienced and wet-behind the ears- and it definitely showed. I guess he thought to make up for it by acting authoritatively (which is a very nice term for the way he was treating me). I felt like I was being pressured by a used car's salesman. There was an issue about my not having my ID card with me, and he got all huffy and puffy, whipped the stack of paperwork off the table and left the room. He came back in, slammed the papers down, glared at me, and said "We're closing tonight. Don't think you can get out of this by not having your ID". Well I definitely wanted my house (which I love so much btw- going through closing with Paragon Title was worth it) so I signed everything. I was supposed to get a check and copies of the paperwork but he said I'd have to come back the next day. Well I did, and he tried to fob me off with the check and no paperwork. He said he'd email them to me, and tried to reprimand me for asking! Like the company is so cheap they don't want to waste paper on their paying clients! Absolutely horrible company!
Contact info 202-333-6600 email@example.com
The worse I dealt with was Closeline title - proper name for a company that was as abusive and 'tough to deal with'. Not only had they recorded the condo incorrectly, the settlement agent read Yahoo news while we tried to sign the papers. Sloppy.
Whatever you do though, don't let the seller chose the title company. That's what we did, because we we're working with the bank on a foreclosuer and now here we are less than 24 hrs before the bank's requested closing date and the people they selected won't return phone calls or emails. Buyer beware - use a title company that your realtor knows and trusts.
FYI - The title company we are using is a LARGE company with an ok reputation, but they are really dropping the ball this time. Be sure to talk with the rep/processor you'll be using from any title company that you chose and make sure they are on board and part of the team.
I've worked with them on many transactions and have found them to be highly professional, dedicated, and competitively priced with other settlement companies.
I highly recommend Monarch Title for settlement services and their offices are in DC, MD & VA. You can check them out at http://www.monarchtitle.net. We use them regularly and have never encountered a problem with them.
Hope this helps...