Home Buying in Orlando>Question Details

Frustrated, Other/Just Looking in Orlando, FL

Ok...I have been looking to buy a home. I have been working with an agent that I'm about at my wits end with. I have to constantly follow up

Asked by Frustrated, Orlando, FL Thu Feb 18, 2010

with her, I have to ask her to do things on my behalf, I have to explain to her things she should already know!!...and I just feel like she's too timid and not able to work for me...or very uneducated about the process. I am "under contract" for a shortsale...but I don't want to work with her any more. I have put 6 other offers in and I feel like she's not providing the guidance and support she should. I think I found a first time agent! What can I do? I did not sign an agreement with her...but I am supposed to be under contract for this short sale. Help?

Help the community by answering this question:


Dear Frustrated,

Did you say your Realtor is too timid? In this business..especially in these times timid is for the birds! You need a Realtor what will work for YOU and be aggressive enough to get answers and negotiate on your behalf to save you time and money!

Did you sign the latest "Short Sale Addendum"? If so, did she remove some of the wording from it to protect you? This document basically states that you have agreed to wait 45 days for 3rd party approval (the Banks approval) and after waiting 45 days you can cancel the contract within 5 days without penalty. See if you are within your rights to cancel and move on. Even if you have past this time period there are ways to get out of the contract. Speak to a professional on these ways.
Is the property still listed as available for others to make offers on it? (This is a problem if so)
Has the Sellers agent submitted competing offers along with your offer to the bank? (This is a problem if so)
Did your Realtor educate you on how the short sale aka LONG sale process works?
How many banks are involved in the short of this property?
Has a negotiator been assigned to the file?

As suggested by my fellow Realtors, schedule an appointment to speak to the Broker and express your concerns with your present Realtor. Sadly not all Realtor are created equal with the level of education, experience, drive, and care for Buyers and Sellers!

When you are ready to work with a true professional, don't hesitate to call me. As an aggressive Top5 agent I'll be happy to get the job done right! If I don't have the answer, you better believe I'll GET IT!

Good luck!

Normalina Martin, ABR, SFR, e-PRO
Real Estate Consultant
0 votes Thank Flag Link Fri Feb 19, 2010
Dear F'd,

Now that we're rapidly approaching the April 30th deadline to have a "binding" contract, the supply of homes that can actually give you a legally "binding" contract are dwindling. A short sale contract "contingent" on lender approval may not be considered a "binding" contract by the IRS.

Keep your contract on the "pending short sale" with the other Realtor (as long as you have the right to cancel) and immediately find another Realtor (or stay with your existing Realtor, even better yet) to show you ONLY "approved" short sales, bank owned and regular sales. Make sure to disclose to the new Realtor (if you decide to discard your current realtor) that she may not ever get paid because you have a "pending" short sale contract with another Realtor and if the lender approval (demand letter) arrives before you find another property you may decide to continue buying that one. Also tell your new Realtor to make sure there is not a "negotiator fee" you will have to pay on any of the "approved short sales" she shows you--unless you're okay with paying $1,500 to $2k on top of your normal closing cost. If you're getting an FHA mortgage, I'm not positive but I don't think you would be allowed to pay the extra "negotiator" fee.

Hopefully you'll soon get the approval letter for the contract with your previous Realtor and all of this discussion will be moot. I hope that's the way it works out for your previous Realtor.

Lastly, short sales are full of trickery and even the most astute, well experienced and well educated Realtor cannot know all of the tricks surrounding Short Sales. On April 5th there are new "required" procedures going in place with GSE mortgages (Fannie Mae and Freddie Mac) so hopefully the Short Sale process will be greatly improved.
1 vote Thank Flag Link Fri Feb 19, 2010
HGTV stuff is over dramatized...they even cut out stuff that may be important to viewers (like real reactions that were obscene).
1 vote Thank Flag Link Fri Feb 19, 2010
I would suggest that you sit down and write out your concerns, then ask for a meeting with the agent.

Go over each item. The biggest problem that clients have with Realtors is unmet expectations. That goes BOTH WAYS, by the way.

It may be that you have a new agent, in which case I like the idea that you ask to speak with her broker about having a new agent assigned to your case.

The truth is that you need a plan that will help you achieve your goals. Your goals need to be realistic and achievable. Ask for a second opinion. Is what you are trying to accomplish workable?

Sometimes new Realtors are unable to acertain what is achievable, and what is not.

Good luck.
1 vote Thank Flag Link Thu Feb 18, 2010
Keith Sorem, Real Estate Pro in Glendale, CA
You've indicated that you are "under contract" currently for the purchase of a "short sale" property. Assuming you are still interested in making this purchase, I would suggest that you speak with your agent's managing Broker and discuss your concerns. The Broker should be able to provide some assurance that the process is progressing in a normal fashion. Many Buyer's begin to lose confidence in their agents simply because the "short sale" is taking too long in their minds. It is not uncommon for a short sale to take three or four months or even longer to finally make it to the "Closing Table". Give the Broker an opportunity to investigate on your behalf to make sure you are receiving the proper representation.
1 vote Thank Flag Link Thu Feb 18, 2010
I understand your frustration with short sales. We have a saying there is nothing short about a short sale. Unfortunately, as real estate agents we have no control over the banks involved but we do have control of our commitment to our clients and that would include communication even if it's just to let you know nothing new has come about. Being new to real estate or having 20 years of experience does not make one better than the other. I've been in the business for a little over 3 months, I have 2 short sale contracts pending on the buyer side and I communicate every week with the listing agent, the 3rd party negotiator they use and relate the message to my buyer. This did not take me 20 years to perfect, it is just the professionalism and customer service that I offer as a Realtor(R). I do agree with Becky, contact the Broker, they can assign another agent if you are not fully satisfied with the agent. You are under contract with the Broker not the agent.
1 vote Thank Flag Link Thu Feb 18, 2010
Why don't you get the short sale over with - if it goes through great, if not, that would be a good time to start looking for another agent. But you might as well see the current deal through?
1 vote Thank Flag Link Thu Feb 18, 2010
You should give her broker a call and explain the situation. The broker should speak with the agent and then the broker should work with you, without the agent's participation if you desire. You don't want to put yourself in a position where this agent has earned her commission, even if she ONLY showed you the house, but isn't paid because the broker will go after you for the commission if you close on that house.
0 votes Thank Flag Link Thu Feb 25, 2010
DEAR FRUSTRATED ; sounds like a worst case scenario ,la newbie want-a-be investor and a newbie Or incompentent agent ,of course without hearing agents side tough to ascertain if your demands are do-able ,i handle many s/s 's and foreclosures and if the paperwork is not in line i pass ,as it is the lenders do not have access to the paperwork ,so mitigator is just delaying ,realtor wasting time and creating FRUSTRATED BUYERS i would say it is ,they are desparate realtors looking to do buiz ,run dont walk and find an agent who is astute in what you are looking to do remember OLD REALTORS --YOUNG DOCTORS
0 votes Thank Flag Link Thu Feb 25, 2010
I know what you mean about how uncomfortable it is to fire somebody who is basically a nice person.
I am glad that we are in agreement that the home purchase is important enough to put feelings aside and hire the best agent for you.

I don't think you mentioned if you have actually had a face to face meeting with your agent expressing all your concerns.
For me personally, I think I would rather have someone approach me with their concerns about my performance, as difficult as that may be, than find out after the fact that I fell short in my performance. You may actually do your agent a favor because it could lead to her being a better agent due to your honest feedback.

I really hope everything works out for you.
0 votes Thank Flag Link Fri Feb 19, 2010
In hindsight...yes...I should have intereviewed and learned more about this person. I was naive to assume they were knowledgeable. I have stuck it out because I am a loyal person....and the complication is that as a person----agent is great. Wonderful caring person. As an agent----no-so-hot. It's fully possible to be a great person,...but crappy at your job.

Maybe for the right person, agent is a match. But I'm on a mission to buy a house and I myself (incase it hasn't become clear) am a go getter. I needed a bulldog of a agent to fight for what is best for me...to advise me of things I am not aware of...and to coach me into making a sound investment. At this point....I'm thankful for my hours of HGTV learning....and google, because without them I would not even know how to "advise" my agent. At this point I will wait and see what happens with this shortsale. Nearly 100% confident that even though agent says "the house is yours"......something won't come together.... If it closes--peace. If not....I am ending that relationship and finding a new agent. Next agent will be spoiled since I'm now used to doing all the work!! haha
0 votes Thank Flag Link Fri Feb 19, 2010
Frustrated, I would contact her broker and explain your issues and see if you can't get a more experienced agent within the brokerage to finish up this deal you're currently in. If you can't get resolve there, go the FL dept of real estate. How bad do you want this short sale property your currently in? In AZ, the buyer can walk from almost all short sale deals and don't need to put up earnest money. Can you walk away? If for some reason the short sale deals falls through (and they do), at that point I would find another agent. I wish you the best. As a first time homebuyer you deserve it. Also don't forget your first time homebuyer tax credit. That may be worth hanging in there since it expires in April 30, 2010, but I would DEFINATELY contact the agents "broker" immediately.
0 votes Thank Flag Link Fri Feb 19, 2010

Although I would love to hear your agent's side of things, I wonder- why is it that people go into the largest purchase of their lives and act as if they have no responsibility in hiring a real estate agent that they can work with?

Don't get me wrong, as a new agent myself I cringe at what you are saying about your agent. My broker works very closely with me in every transaction I am involved in. I am honest with the people who hire me about being relatively new and tell them that they get 2 for the price of 1: my enthusiasm and time and my broker's experience. I also happen to work in a very supportive office where agents will always lend their help, if needed.

So here you are, a newbie yourself, in a short sale situation, with an agent you have no respect for.

Agents are as variable as...well.... people are. And so are the offices and brokers they work for.

Please, the next time you need an agent, spend the time interviewing. As you probably now know very well, it can make a huge difference in your home buying situation. I can't imagine going into such a huge purchase without full confidence in the person hired to guide you through this.

I know that I didn't help you with anything. I really have nothing more to offer that is better than the twenty something answers you've already received. Its just that I hate to see somebody in this situation, having an agent they really don't feel comfortable with, buying a house and feeling somewhat scared and alone.
It should NEVER be like that and a few hours of meeting and interviewing agents (and ideally their brokers) would have saved you and countless others from being in a situation like this.
0 votes Thank Flag Link Fri Feb 19, 2010
Dear Frustrated,

You are very welcome. I have some more questions....
Why oh why would you continue with a "realtor" who is unprofessional?
Was she a friend of a friend of a family member?
Sadly most buyers and sellers stick with a person who has been referred to them. One must truly do their own home work on who this "professional" is.

Would you stick with a doctor who's watching you bleed to death? NO!
Think of it this way...your Realtor is causing you to bleed to death! As graphic as that sounds...this is what is and has been happening to you from day one it sounds like!

I'll toot my own horn here and say that ANYONE who is referred to me (which is where 98% of my business comes from) will receive top notch service because my name as well as the persons name is on the line! I respect that they have trusted me with their closest friends and family members to help them with one of the LARGEST financial decisions most people make in their life!

Frustrated, the bottom line it sounds like to me is....find a Real Estate professional who will stop the bleeding and help you feel better and cured in no time!

Feel free to e-mail me Normalina@OrlandoYourHome.com or call me at 407-760-0767 and I'll be happy to help!

Normalina Martin, ABR, SFR, e-PRO
Real Estate Consultant
0 votes Thank Flag Link Fri Feb 19, 2010

THANK YOU NORMALINA! (and apology accepted Gay) :)

My points exactly. Now Alma....I'm not disagreeing with you that everyone deserves to be compensated for their work....however, I do not think my agent has done much work. Let me provide a few more details.

I am a first time buyer folks. Yup....newbie...so I was hoping for some guidance with my trusty "real estate professional."

Here is the amount of work I have had to put in....
In the 3 months working with my agent, I have requested them to set me up on a drip campaign to receive MLS listing updates and homes within my slated criteria. I sent her all the details (price range, bed/bath, square ft, etc and 3 zip codes I was interested in) I have still not received one listing from my agent.

On the homes I have submitted offers for....I found every single one, by scouring the MLS myself, then sending her the MLS number and requested a showing. All she had to do was look in her system for showing instructions. On my offers.....I had to request comps to help me come up with a fair offering price. ONLY on the first one did her broker send me comps. (isn't this something that agents should know?...my client wants to make an offer---I'll send the comps so they know what homes in the area are selling for..) The other 5 offers I was left scouring Zillow, Trulia and the internet for recent sales.

Many of my communication went unanswered from my agent. (can I see this home? MLS#.... Agent: sure....I'll look it up tomorrow). After a follow up I email to tell agent that one has now sold...

In response to Normalina's questions:

Is the property still listed as available for others to make offers on it? (This is a problem if so) -YES!! still active on the MLS and not even a notation as to "accepting BACKUP offers only"!! I have pleaded with my agent about this....agent's response..."don't worry,...you're first in line." First in line??? I'm not playing dodgeball.
Has the Sellers agent submitted competing offers along with your offer to the bank? (This is a problem if so) THANK YOU!!! I requested an addendum to the shortsale contract which my agent seemed to think was ridiculous. I am FINE with them taking backup offers...but I do NOT want any other offers sent to the lender.
Did your Realtor educate you on how the short sale aka LONG sale process works? Somewhat...agent said max of 60 days....I know better, and am prepared for 3-4 months of nothing.
How many banks are involved in the short of this property? I asked if there was 2 mortgages and my agent didn't know....
Has a negotiator been assigned to the file? I'm going to guess no. In either case...my agent doesn't know....

In this particular home where seller signed my contract (shortsale) I made the offer before even seeing the property because I knew my agent wouldn't act fast enough....(and she sat on my offer...I had to urge her to submit the offer....then the sellers agent tried to sit....and I had to advise my agent that the listing agent was probably waiting for multiple offers and to tell her to submit the offer to the sellers immediately. Which she FINALLY did and it was accepted by the sellers).

So it feels like I'm having to do a majority of the work here...and my agent opens the door.....
0 votes Thank Flag Link Fri Feb 19, 2010
I agree with Colin, you should contact the broker with any concerns. They'll be sure to straighten out the situation.

Good luck on this.
0 votes Thank Flag Link Thu Feb 18, 2010
Sure, find another agent but make sure you compensate that poor women for all of the time she has spent with you. She does NOT get paid until you close on a sale. $20 per hour of her time you wasted would be the minimum you should offer her. Some agents that rebate commissions actually charge $100 for each house shown. She also wrote 6 offers for you, so you probably owe her a couple of grand at this point. Pay her a reasonable sum and release her or let the seller pay her and be an honorable person.
0 votes Thank Flag Link Thu Feb 18, 2010
To Clarify, my statement was in your favor...this meaning above your expected knowledge or "pay grade". Above what YOU should be responsible for or have extreme knowledge of. I may have said it in a way that was misunderstood.

I 1000% agree that YOU should not be the expert here..that is my clarification on "above your pay grade" statement
Not meant as a diss but more of a support of your frustrations and how YOUR agent should be your advocate and have set down all these expectations for you and guided you thru the pot holes so you don't remain.....

"Frustrated" but could change your screen name to

"Happy New Homeowner" in Orlando. We like that much better for you.

Not all agents are created equal and I want to always give the benefit of the doubt and not to beat up on an agent that has not been able to defend their side, with that said...while you may be RIGHT I know for sure

YOU have Rights and you should exercsie them to your fullest. Many here have advocated for you in similar ways and we hope you do well with the varied advice. First try to work it out with your Realtor and Broker as suggested and again my apologies for any miss communication as to your dedication and hard work on your own behalf , just sorry you had to go through the process in this way.

Wishing you Well
Gay Middleton
0 votes Thank Flag Link Thu Feb 18, 2010
Johnny has the right take on this one, call and speak to the managing Broker. The Broker will recommend another agent to suit your needs and expectations.
0 votes Thank Flag Link Thu Feb 18, 2010
You will find great answers and suggestions on Trulia but if your frustration is to the point you're describing you really should talk to the broker. If you feel your best interest and protection are not being met, talk to the broker over your concerns. I'm sure, if they value their reputation and their business, they will address it accordingly.

There are some agents who think that by getting their license they know what they are doing. We are experiencing never before situations with REO's and Short Sales. I have dedicated the last three months just to learning the business. In that time I have acquired 2 designations, Certified Distress Property Expert (CDPE) and Short Sale and Foreclosure Recourse (SFR) from the National Association of Realtors(R). Does this make me an expert?, not by any means, does it show my dedication and commitment, I would hope so. My point is it is very important to get to know the real estate agent before engaging in any commitment and/or transaction. That being said, TALK TO THE BROKER.
0 votes Thank Flag Link Thu Feb 18, 2010
ME again----OUCH Gay. Above my pay grade huh? The irony is that I seem to be the one doing all the work in this little arrangement with my "agent." For such a significant investment, I feel as though the agent SHOULD be more knowledgable than their client, but in this doesn't seem to be the case in my situation. When the CLIENT has to ask for an addendum....rather than the agent recommending an addendum to protect their client how does that work??!?! When the CLIENT has to explain to their agent that they don't want to wait to submit their offer...they want to submit it immediately....that one seems pretty common sense. When the CLIENT has to explain why they are offering different amounts and different downpayment amounts on each offer (apparently she thinks I should offer the same amount and same downpayment on every property I have submitted an offer on....and regardless, it's really none of the agent's business). When her wording on my contracts is grammatically incorrect and the CLIENT has to say "no...I don't approve of the way that is worded"....really? Pretty sure the real estate business seems above my agent's pay grade, Gay. But thanks for the other info....similar to what everyone else has already shared. So for clarification...I am fully aware of the possibility of waiting months for a shortsale. THAT was not my issue. My issue was with my agent not seeming knowledgable and me having to guide her more than her guiding me. Heck...I'M on Trulia for Pete's Sake. I'm willing to bet that she has never visited this website (or any of the several other top RE sites...nor has she ever attended NAR,....nor has she probably done much else since she passed her test. At least that how it seems after the situation unfolds.......

0 votes Thank Flag Link Thu Feb 18, 2010
Under contract, talk to her broker with your concerns. Give them a laundry list. That broker should be guiding her anyways.
0 votes Thank Flag Link Thu Feb 18, 2010
OK, lots of confusing information here. It is all relevant but remember you are dealing with a Buyer not a Realtor. Some of it sounds above this Buyers pay grade....

We are all glad you are seeking advice, and help. The Broker may be the best place to start. Call a meeing with the Broker, agent and you to discuss your frustrations. Sometimes the agent IS the Broker that can be problematic when you want to get help. If that is the case, then you need to consult an attorney to review your current contract and advise you.

This is not about the long and short of a short sale. It is about you working with an agent that you have lost confidence in. You need to find out exactly where you stand with this short sale contract. Hopefully you and your escrow funds were protected. There is a standard short addendum that your agent has access to thru our Realtor association. Hopefully it was used. It gives a standard 45 days for the bank to respond to the offer. Buyers should be wary of signing an open end short sale contract without the benefit of an expiration date of the banks time to approve this. These dates can always be extended or adjusted.

Great forward progress has been made with short sales of late but if this property has a first mortgage AND a second mortgage or other attached lien you may never get this approved by the banks or lien holders. It is these other secondary liens that are the hold outs. This should have all been explained to you. This is generally speaking and not always the case, each case can be very different but there are some issues that should be explained to you upfront.

After 6 tries you may want to consider a change of agency and leaving the short sale process behind. You may feel much less frustrated in the end.

Try a Broker meeting, if that fails have an attorney review your contract for ways you can end this and save your escrow and if that fails or works (either way ) consider shopping around for new representation which is your right. Inform all parties of all your actions and decisions as you move through this. Finally try and locate a property that may have a better chance of closing BEFORE the April deadline for the government tax credit. I hope you can work it out with your agent and/or have a better experience in the future. Do remember and be aware it is difficult for many not just the "new" agents. Very confusing for all of us. Education and communication and experience helps...look to an agent has these. Best of Luck and I hope this helps.

Gay Middleton
Web Reference: http://www.gaymiddleton.com
0 votes Thank Flag Link Thu Feb 18, 2010
I hate that you are having a bad experience with your realtor!!

I know on short sales, I get discouraged. I've sat for months waiting, and called and called and called and never got the response my buyers wanted. There was nothing really I could do; they were frustrated, I was frustrated!! I was tired of calling them and saying.. sorry.. nothing today..
Plus, the whole time my client was insiting upon seeing other houses all the time, but wouldnt back out of the short sale. We finally withdrew the offer and proceeded on other properties and the client was more satisfied with a bank owned property.

Imagine having 6 clients with 6 short sales, and not hearing anything on any of them! That makes for an aggravating day. Maybe your agent is not knowledgable, but maybe it's just that she can't get any information out of the bank, or the other agent. Definitely figure that out! You shouldnt have to answer your own questions- that's for sure.
I do think addressing your concerns is a better way to go, and definitely talking to the broker to see what his/her opinion would be on the situtation and what the next step would be to take to get you into the house you want!
0 votes Thank Flag Link Thu Feb 18, 2010
You can ask the office to speak with her Broker and see if he/she can assign another agent.
0 votes Thank Flag Link Thu Feb 18, 2010
Give her a chance to explain. Contact her managing broker and arrange a meeting. At that meeting, discuss your expectations. After that, if she doesn't respond., have the broker assign you another agent and she can get a small referral fee. That is the golden rule at ite best
0 votes Thank Flag Link Thu Feb 18, 2010
You have received a lot of great information here.
I wish you well with you house hunting.
All The Best
Your Realtor Rick.
0 votes Thank Flag Link Thu Feb 18, 2010
I think the key question is how much earnest money you have put down that you MIGHT loose if you back out. If that amount is zero or quite small there may not be a large consequence to you backing out of the process. Not being an attorney you may want to contact one for advice on exactly what you can and cannot do.

Once you are out of this situation I suggest you find an agent more to your liking but at least for now I would not have her put in anymore contracts on your behalf. If she has put in all 6 offers what if all 6 accept your offers then you might be in a position to have to close on all 6 homes so I am not sure she is giving you good advice.
0 votes Thank Flag Link Thu Feb 18, 2010
You can always continue your search. If the bank approved the price you should be ready to do an inspection. If your agent used a FAR/BAR "As Is" contract, you have the rights under Line 100 XIV. INSPECTION PERIOD AND RIGHT TO CANCEL to inspect the property and determine if you want to proceed. The key words are "Buyer's sole discretion" on Line 106. Again, I would consult the Broker for a better feed back if you are not satisfied with the response you are getting.
0 votes Thank Flag Link Thu Feb 18, 2010
- there is nothing short about a short sale.

Johnny, ain't that the truth!

Frustrated, you're nowhere near as frustrated as I would be as your agent. Not that you aren't justified, but pursuing short sales is incredibly frustrating, and, it's becoming increasingly clear, often not worth the bother.

Let us tell you that, as real estate agents, we're used to putting deals together. With a short sale, we're essentially taking your side of the bargain down the shore, placing it on a raft, and waiting for the radio operator to call back with news. Seven times, she's been down to the dock on your behalf. The entire process is frustrating.

But if you think your agent is uneducated about the process, what do you expect from your first-time agent? Some special insight as to getting these deals closed? Probably not. Experience? Guidance? Wisdom? Support? These are not the qualities of a rookie. Rookies have Enthusiasm, Energy, Availability - positive traits, but not the ones on your shopping list.

There's a reason that more and more agents are refusing to work with buyers on short sales. We're pretty much guaranteed to be showing you homes for six to twelve months, the search doesn't end when you've gotten an offer accepted, and pretty much all we get to report to you is, "I don't know, I haven't heard anything."

Oh, and the banks still try to cut our commissions. Bless you, Fannie!
0 votes Thank Flag Link Thu Feb 18, 2010
Well the listing price was supposedly approved by the bank...(I asked my agent)...and I offered full listing price. And she told me that since my contract was signed by the seller I cannot put any other offers in or continue my search. I wait.
0 votes Thank Flag Link Thu Feb 18, 2010
If you are dealing with foreclosures and short sales many home buyers not familiar with process it is out of listing / buyers agent hands up to the bank, Not much we can do... we educate our home buyers on that subject matter prior showing any home or a search.

If you have submitted an offer buyers agent would represent you on that transaction HOWEVER we instruct our buyers although you submitted an offer best keep pushing forward with search, in some instances it can take many offers working with bank secure a property for a family or investors, in other instances we have immediate response.

If you are low balling offers you wont' receive a response from lender

Many lenders if they don't like your offer won't even respond.

Web Reference: http://www.lynn911.com
0 votes Thank Flag Link Thu Feb 18, 2010
As you know...the shortsale process is not exactly short...and even simple things that she should know---are are at least common sense -- have to tell her. For example...the sellers agent sent a shortsale addendum to sign that stated that unless we had agreed in writing,... that they could continue to accept other offers...AND send those offers to the bank. I find that ridiculous. My agent didn't. I said it was ok for them to accept backup offers...but since they have a signed contract with me, they couldn't send those offers to the lender for approval. I had to ask several times for this and she finally agreed....and now that I asked to see the communication for my peace of mind--NOW she comes up with the addendum for me to sign and for the sellers to sign. Also note---my name was spelled wrong. (not the first time)

Not to mention she was going to let the SA hold on to the offer for a few days before submitting it and I had to beg her to call and tell her to submit it now......

I guess I'm irritated and just have to deal with this....
0 votes Thank Flag Link Thu Feb 18, 2010
I understand your frustration when dealing with a short sale, but add the unprofessional person working for you and it can really make things worse. Sounds like you need a new agent. Someone with plenty of experience and good communication skills would help. I would suggest moving on and finding another property and a new RE agent. So much to know and yet so little time to figure it out at your expense.
Good Luck!

John Forrester-27 years experience
0 votes Thank Flag Link Thu Feb 18, 2010
I agree with Mr. Burke. I have 20 plus years experience listing and selling real estate in the Orlando area. Its best to have a great working relationship with your agent. If the short sale goes through, and I hope that it does, then you have won. In the meantime, if you are concerned about the service, perhaps contact the sales manager or broker of the firm. Their job is to step in and make sure that the transaction is going as smooth as possible as well as offer an agent that is well versed in the market.
I hope this helps! All the best to you!
0 votes Thank Flag Link Thu Feb 18, 2010
Search Advice
Ask our community a question
Email me when…

Learn more

Copyright © 2016 Trulia, Inc. All rights reserved.   |  
Have a question? Visit our Help Center to find the answer