The builders rep represents the builder not you. Their job is to get a house sold not to try to help protect you in the transaction. You should have a RealtorÂ® represent you in the transaction. Also beware of the "False" payment on new constuction. You are only paying taxes the first year on the lot not on the home. Expect your payment to go up after taxes are assesed on the property.
I don't know if you are familar with Quail Run a subdivision by Cristo in Trenton. This subdivision is located about 5 minutes from my home at Wayne-Madison and Trenton Rd., about 25% of the homes forclosed, in my opinion by looking at the time line because of the tax bump on payments.
Chris makes some good points and I agree you should have an agent working for you. With a production builder like the one you are considering there would be no cost to you... Actually you will pay if you use an agent or not. You see the builder has two budgets, a production and a marketing budget. They know what % of buyers will have an agent represent them and they factor that cost across ALL BUYERS... so you will not get a discount if you don't use an agent.
I have built several homes in addition to remodeling experience and both Residential Construction Certified (RCC) and a Certified New Home Sales Specialist. If you would like to talk more about questions on home building and/or would like to discuss having me and my team represent you in your home building please call. 937-353-4600
Best of luck to you either way!