However here is some very important and sound advice that i hope you'll heed. Do not let this 2500.00 stand in the way of you getting the home you want. If necessary, resolve this after the closing but don't do anything that would endanger your position of getting the home or closing the sale. And don't let your emotions on this one subject overshadow your duties as a buyer to focus on all the other elements of the transaction.
Also...mental note for next time. Everything in writing. Everything! A good agent will be happy to or would have offered that paper without your request (i do!)
Having said that....if you don't get the response your looking for -- and you are 100% certain that you were indeed offered 5,000 -- tell the agent you do not plan to close (bluff) --- a new agent will be scared to death and want to make something rather than nada! (I can see this will be controversial with Realtor here....but it's true) Use your inspection contingency deadline as the time to do it. Or some other key moment.
It will be great if you can be friends with the agent and get along...but if not...then it's all business baby.
Good Luck and congratulations on your new home.
If you want the $5000 more than the friendship, advise the agent once more that you need them to meet their promise of $5000 or you'll need to talk to the broker. If this wasn't a friend and you couldn't get a satisfactory reply from the agent or the broker I'd suggest you speak to the local board of realtors for help/clarification.
I just wanted you to see you still have some options, but since you've already indicated you can close I think you've decided to take the high road and protect the friendship. If so I believe you'll receive blessings in return and you'll be able to sleep peacefully. Much more value in that than a few dollars. Good luck.
The agent should have detailed to you how much commission your agent's brokerage (commission goes to brokerage, not the agent) is receiving from the transaction and you know the sales price, so you can figure the commission that is going to the agent's brokerage. As a new agent, I would guess that worse case scenario is a 50/50 split of commission.
Also remember that your lender may not allow that much of a rebate back to you. Check with your lender and see if that is why the rebate was cut.
~ National Featured Realtor and Consultant, Lecturer regarding Credit Repair, Mortgage Loan Officer
Hope this helps.