My personal advice to you is to ask a friend to accompany you on the walk through - give her/him a list of things you want to check out, so you don't forget or become intimidated in any way.
Then, after closing . . . with all sincerity, I would like suggest that you read "The Gentle Art of Verbal Self-Defense." In my experience, when people feel as if others are condescending, it's because they are presenting themselves in an overly passive manner, and when people take the license to be rude with you, it is because they sense that you are hesitant to defend yourself.
I don't think you have to change, or become preemptively rude in self-defense. I do want you to be aware that one reason that very few agents are rude and condescending is because their clients will "set them straight from the get-go," and aren't often reduced to tears.
Objectively speaking, BB, they work for you, and if anybody should be reduced to tears because of a verbal onslaught, it should have been the agent.
All the very best,
I would go to the office in person. Have everything written down and documented as thoroughly as possible and calmly explain everything you have told here.
I am also wondering about why your agent is constantly calling your lender and why your inspector, someone who is paid by you, would be forwarding your past emails to your agent. The whole thing just sounds wrong somehow.
I don't mean to put salt in the wounds but this is a prime example why it is so important to thoroughly interview as many agents as it takes until you find one who you feel comfortable with do right by you. Obviously this agent falls way short.
So sorry for this experience: something that should be exciting and a good experience has obviously turned into anything but. Definitely not the way it should be.
Be prepared to detail all your problems in the complaint to the real estate commission.
When just days from closing you should be having 'First Date Shivers' rather than the anxiety of distrust. Certainly I do wish your situation was different.
Tell, has your real estate agent added anything beneficial in this process? How long have you been working together? Home many homes have you looked at? Has your agent previewed homes on your behalf? Would you know if your agent did or didn't? Was negotiation necessary to get the price and terms you wanted? Was you agent present for inspection and appraisal for strategic reasons of benefit to you? Do you understand what that strategic benefit was? Has the purchase proceeded as expected and on schedule? Did problems surface that were easily resolved because of the capability and resources of your agent?
Hopefully, in looking at the process involved in finally getting to the closing table, you will find reason and ability to celebrate rather than retaliate. It is my hope you are able to release this experience and not allow it to hamper your new life in your new community.
In each of our lives we encounter individuals who challenge us to summons the very best within us. It is always a 'why me' despair, but upon emerging from shadows of doubt, we come to grips with the reality it was always about our journey!
Congrats on your new home.
Why would someone make up a "scenario" which has no basis in reality? I mean, is this an effort to justify rude, unprofessional behavior?
My feeling is we all have difficulties in life. If our difficulties interfere with our ability to do our job, to be professional, to be courteous and affect our job so negatively that it has a negative impact on something as huge as a house purchase, that person needs to take a hiatus or perhaps retire. There is simply no excuse for this.
With that being said, Beach Bum's agent could be doing just fine and dandy in life and still acting in an inexcusable manner.
"Relax, it's not business, it's just pleasure." I have no idea to what that is referring but from what I know for most people, buying a home is very much business and if there is any pleasure involved, Beach Bum's agent has totally taken that away.
Sorry you are having such an unpleasant experience purchasing your home. Try contacting the Broker again. If that doesn't work, contact your agent's/Broker's Real Estate Association and file a complaint. You can also file a complaint with the state department that issues Real Estate licenses in your state.
I'm truly sorry to hear of the bad experiences that you are having with your agent. If you can't get the Broker to return your calls then I suggest visiting your agent's office and request to speak with the office leader/Broker about your agent's behavior. If the Broker is unavailable then ask to speak with his boss.
I also advise you to file a complaint with your agent's local Board of Realtors. If the agent is found to be in any violation then he could be fined or have his license suspended.
Hope this is helpful.
Good luck to you!
Prudential Connecticut Realty
It sounds like--at best--a personality mismatch here. And there's no excuse for your agent not returning phone calls or e-mails.
At this point, it's likely too late to change agencies. But perhaps not agents. Talk to the broker.
What a terrible buying experience!
Let's go over some things you mentioned.
The biggest issue here is that your agent didn't explain his suggestions to you correctly.
An example: suggesting consulting contractors - who often are
extremely helpful in evaluating the costs and possible other potential issues with the property -
it is a very good suggestion. If there are problems, you do want to find them out during the inspection period, and get out of the deal, if necessary. Inspectors have certain limitations as to what they can do/say, and they are often wrong on the costs or repairs (they are not contractors).
Emails are also better for the both of you - it's a record that can not be disputed.
It's protecting your interests, and it is protecting your agent's side of story.
Sometimes, people do inspections and make their offer afterwards, especially in a short sale or foreclosure transaction. If this was a normal sale - then yes, inspection should have been done after the last initial was put in on your contract/purchase and sales agreement (depending on the state you are in).
The main person who could help you immediately, is your agent's broker.
If he/she does not respond, send them a registered mail letter explaining this situation and requesting an immediate meeting. If there is no responce after the letter, it is time to call your state's real estate commission's office and ask for their help/guidance. You can also hire an attorney.
I'm very sorry that your buying experience was such a mess!
I do hope that from this point on things will be better for you!
Hope this helps,
Beachfront Realty, Inc.
Congratulations on closing the deal with the same agent.
There's two sides to a coin and as an agent I want to hear the other side.
All the comments and recommendations are commendable.
However, you're not alone in your d\ilemma. Where can you
get a license without a degree except in Real Estate. As long
as you pass the Real EState exam you can work as a Realtor.
Best of luck to everyone.
Century 21 Action!
CA DRE Lic#: 01362188
Exclusive Buyers Agents never list property and only represent home buyers. This agent was a Fake "buyers agent". Sorry you got treated poorly.
DAVID COOPER Foreclosure Specialist with 35 Yeras Investing Experience -Las Vegas. Ask for your freee list +1-7024997037 or check website
At final walk through, my buyers agent showed up 30 minutes late. We didn't think he was going to show at all. We were late for closing. Having purchased homes in the past, this was the first home purchase I have made where my agent did not give me a housewarming anything. Not even a thank you card. Maybe things have changed, but I did take the real estate classes 4 years back and it was taught to us that it was good etiquette. Instead, he sent me an email telling me how many hours and emails he had logged on my entire sale. Too bad, I had him beat, I logged more time than he did. He actually said that he didn't make that much for the time he put into it. My question to all of you now is, can I get into trouble for rating them on angielist? I do not need a slander lawsuit but I feel others should be aware of this company and especially this buyers agent.
Personally, I do not sign buyer agreements, the only reason to do it, is so that the buyer believes they can't go with another agent. It is a shame what other agents tell people they can do for them sometimes and they will take your client, if they can. All I could do in the past is kick myself and figure out a way to ensure it didn't happen again.
Truth be told, I haven't seen many buyer's agents bring their client to court for not sticking to the agreement. It would give us a bad name and make us look petty. A buyer could truly go to the attorney handling settlement and ask them to enter a new agent and change all of the forms for the transaction. If the original agent had a buyer's agreement, the new agent and previous agent might be in front of the real estate commission down the road., but the sales contract and the dates within are still binding between the buyer and the seller.
I do agree with what you are saying, the buyer always has the right to contact the listing agent. Whether the listing agent will handle it according to their state's licensing rules, is up to the listing agent. Often times, when I am working with a buyer purchasing a new home, the listing agent and builder end up working closely with us.
I am not saying it's wrong, but according to our state's laws, the listing agent is not supposed to offer the buyer advice or help, without the selling agent in the loop. I don't believe every rule we have is right, but I can only imagine how it would be if we didn't have any rules.
However, if a buyer is not satisfied with what they are hearing from their agent and they ask me what they should do, I will refer them to the agent's broker or the Delaware real estate commission.
I had to take some personal time and was unable to give the attention to my clients they needed last year. I worked out an agreement with my broker, he handled my clients and I paid him standard referral fees. I have paid agents by the hour to take care of tasks with clients I am working with. All in all, there are many ways to handle the situation, but the best beginning is to talk to the broker. If that doesn't address the situation, you can go to the Delaware real estate commission. This is a customer service business and whether in Delaware or California, we have an obligation to keep our clients happy. Good luck.
Your agent has a fiduciary reposnibility to you, and I would spell that out to the DRE. I guarantee you will
get a response and hopefully better service.
DAVID COOPER Foreclosure and Bank Owned REO Investor-Las Vegas. Ask for your freee list +1-7024997037 or check website
you need to take it up with the local real estate board. did you ask him for a reduction in commission? Or is the commission really small? doesnt make sense.
Hate to say it but some sales people are in sales just for the commission not for the customer service. I would go to the real estate office and talk to the broker dont call .
Sorry about your experience. An agent gets paid to bring in a buyer this agent has done that. Unless your laws are different there that is the way it is here in CA.
I would like to say that you did the right thing by trying to contact the broker, but I would sit down and actually write a letter to the broker about your experience with this agent. It is very unfortunate that customer service is not what it used to be and that is on all occupations, not just realtors. I have always gone over and above for my clients because buying a home is very complicated and a big decision. When I take a client out to see a home, I make it fun and exciting, as it should be but then when they actually do decide to buy a home, I guide them the whole way, so they have as little stress as possible. After all a realtors job is not complete until closing and many times even after closing. Lastly your realtor obviously does not care about his reputation because our job does depend on customer satisfaction for referrals. WRITE THAT LETTER....so it does not happen to anyone else. By the way it is never too late to ask for another agent to finish the deal. Don't let this sour the excitement you should be feeling right now.....remember you JUST BOUGHT A HOME....how thrilling for you and CONGRATS!!!
Diane Lodrago of Weichert Realtors in Wayne, NJ
This is a very difficult situation for sure. My suggestion is that you again try to sit the agent down and speak to him and the Broker he works with. Explain the situation and ask that the broker have him be more responsive to your request or to have another agent replace him and sit in his place until the property closes.
Other than that I really don' t know what to tell you.
Good luck, and I'm sorry you had to go through this experience.
I can not change agents at this time since it is pretty close to closing at this point. I have tried speaking with my BA about his actions however, it did not phase him. I realize some people do not have people skills. However, at this point, how do I finish out the next few weeks with this agent? How does everyone feel I should communicate, in person or via email? Or should I see if a broker can step in for certain steps such as walk through?
Thanks in advance.
I would also like to suggest that neither action can necessarily be determined objectively. For example, you might now feel as if I am being condescending, or rude - or not, as the case may be.
But our OP has other complaints, all of which they should feel comfortable discussing with their agent. "You told me this, but now it's that" is a valid complaint. The discussion over giving the lender the inspection report, and the agent's having a private correspondence with the inspector including the client's emails.
And maybe, just maybe, some discretion can be been used in the instance where a poster has a complaint about the real estate community? Perhaps Ms. Winn's post was somewhat non-conforming, but maybe this wasn't the time or place to call her out on it?
Once you have this list, look at whether these things are going to actually cost you money, or not - because, for the most part, "official" complaints usually look at whether there was any monetary damage. Also, it helps you determine whether the actual monetary damage is worth taking action over.
On the other columns, gee, the rude and condescending thing is tough. It seems to me that there's a real mismatch in personality types - the agent may well be borderline autistic or Asbergers, and you are an especially sensitive individual.
I think it's good that you've had the chance to express your feelings, and I also think that, essentially, Phil is correct - the most important objective is that you get your perfect home, move in, and go on about your life.
I would like to add that I would prefer to negotiate with the lender as to how much of the inspection report needs to be turned over. Here, it is customary for the inspector to send a copy of the inspection report to the agent, I don't know what the customs are where you are.
So, trying to be objective about this, I don't think there's much you can do about the agent being condescending. Rude, probably not, either. Lying to you, much more likely. Damaging you financially, much more certainly.
All the best,