Forget Wells Fargo and forget trying to work with any of the big banks, the only thing worse than dealing with the big banks is dealing with .com lenders.
Your best bet if you possibly can is to work with a credit union. If this option isn't available to you then look for a mortgage broker to work with, they can review your specific situation and because they work with multiple banks, they'll know where to place you. In case you're wondering it costs no more to work with a a mortgage broker (and frequently less) than it does to deal directly with a bank.
I would simply recommend finding a different lender. Your business, or lack thereof, is the best feedback you can give.
If you are working with a Realtor currently, ask him/her to provide some references. They likely have a few 'in hand' that they have worked with before and one bad experience shouldn't negate their recommendations. People are people and have bad days, bad weeks, and even bad years and this lender's lack of communication may be the result of something out of their control.
If you have discontinued your and your agent's (if you have one) relationship and would like assistance, I would be more than happy to help if I can.
Have a great last day of the weekend.