I recently closed on a Megatel home (15 Nov 2012, Preserve at Indian Spring, San Antonio).
1. Incredible bang for the buck. Nobody out there gives as much value for the price you pay.
2. Custom -- I was able to take one of their stock plans and make modifications that other builders were unwilling or unable to do.
3. Beautiful end product -- I won't be on an episode of Cribs, but for under $400k the home is absolutely stunning.
4. Up to this point they have continued to fix problems that inevitably occur in a new build; albeit nowhere near as quickly as I'd like. EDIT: Nothing ever fixed right the 1st time. As the worst example, the floor company finished fixing the floor on 24 March -- this problem was reported the day we closed.
1. 3 different builders were in charge of my home. 1st was fired, 2nd was transferred, 3rd finished the job. This poor continuity led to a few mistakes that a single builder wouldn't have made.
2. Dishonesty -- the sales consultant keeps telling everybody that they are finishing homes in 120 days when she knows for a fact it will never happen.
3. Supervision of subs -- While overall build quality was good, attention to detail was poor. We hired a very effective 3rd party inspector who helped keep them honest (I highly recommend Kevin Machen of Quality Inspections).
4. Natural variation in the stone BS... Megatel put the wrong type of granite in the kitchen and the wrong stone on the front of our home. The burden of proof was on me to prove they were wrong. I had to use the "L" word to get the stone swapped out, the granite was only mildly less painful. It was OBVIOUS these two items were wrong but the sales consultant continued to give us a line of crap about how it was just "natural variations in stone". It was like telling me an orange was a natural variation of an apple, it truly bordered on the absurd.
1. Yes, you do get access to Zack who is the owner of the company. He literally said "I guarantee your home won't slip beyond the end of September" but when it was obvious it was not going to be done he was unwilling to compensate me or do anything to fix it. He rarely returns phone calls or emails.
2. Build site was a mess. I nicely asked the builder to do some cleanup of the neighborhood. Refuse was piled up everywhere and the road is filled with nails from sloppy framers.
3. 4:30 am slab pour. Really?
Would I do it again, knowing what I know?
Yes, (EDIT: maybe) and I guess that is the most important part. I still believe I couldn't have gotten as much home in my budget as I did with Megatel. They absolutely crushed the resales and other builders for value and overall end-quality.
25 March edit
1. We encountered a MAJOR plumbing issue. A pipe broke below the master bathroom which sent raw sewage pouring into the bathroom. We insisted they scope all our drains and the plumber found 2 more broken pipes below the house due to insufficiently packing the earth prior to installing the plumbing and pouring the foundation. Our MB was a literal disaster area for 12 days, and our powder room an additional 5 as they floundered with the repair. The entire house was a mess, there was concrete dust all over due to our new impromptu "bomb shelters", and nobody but us really seemed in a hurry to get the job done. I called Zach twice about these problems and both times he told me he needed to consult with the builder and would call me back immediately. Still no call...
2. Still pouring foundations at 5:30 am. Maybe I should call Zach next time they wake me at 5:30 with a foundation pour to let him know things are going ok on their new house.
3. Neighborhood is Megatel's personal landfill. They apparently don't believe in dumpsters. Construction debris everywhere, hundreds of nails in the road (apparently that's my job to pick them up, since they never do). Took >2 months to spend the 5 minutes to erect a construction fence between the new build next door and my house. That was 2 months of picking up taco wrappers, Styrofoam cups, shingles, nails, rocks, and other construction debris from my grass and bushes.
New overall opinion is undecided, but definitely mad. Good luck if you buy from Megatel and hope your luck isn't as bad as mine has been.
We have had three warranty/repair items, in the first week we moved in we had plumbing issues caused by nails and grout clogging a drain. We also had a slight problem with the finishes and had missed that the backsplash was missing tiles under the microwave/range hood area. I told the sales office and the subs for plumbing and tile work quickly repaired those initial items.
There was a more serios issue where I did have to contact the builder for a leak in the roof during some heavy rains last fall. As it turned out there was some flashing missing against a blind corner on the roof which caused our problem. The only way to contact them for a claim was through their website - I wanted to talk to a person but I went ahead and entered the information on Sunday night - I told my wife how annoyed I was and that they probably wouldn't see my web entry for a week. I can happily admit I was wrong! On Monday morning at 08:30 they had two roofers checking out the issue. They ordered the materials to replace the damaged areas, let everything dry out for a week and then made the repairs.
These forums all tell you that every builder will turn out good and bad homes - if the homes are mostly bad, they probably arent in business very long. Even with good builders our families and firends have had bad experiences.
Megatel does not have a huge presence in the Austin area, but we would not hesitate to ever purchase a home from them again. Our home has more standard features than most builders offer as upgrades in this price range. They have excellent floorplan and design choices. We are glad our realtor had us visit their community before we made a decision on a home purchase.
I am building a home with them that started in May and was proposed to be done in October. Every month since October, the sales women tells us that it will be "next month". We sold our home and have a small child. We are living in an apartment that is very expensive to rent on a month to month basis. Nobody seems to know what is going on with these homes. I see several other unhappy megatel customers walking the neighborhood as I drive through. No work has been done to my home since the first week of December. This has been the worst experience of my life. Their contract is completely one sided to their advantage and they can take 4 years to build the house if they like. This is my first home and I am completely soured on this experience. I would never build again unless MY attorney drew up the contract. For shame Megatel!!!
Of note, all of the Lions Gate homes are going up in the times that were promised. Wish I would have built with them.
A word of caution on people looking for homes in the Fair Oak Ranch, Texas area going up towards Boerne. Megatel Homes is building in a community right off Interstate-10. A word of caution to you all. Don't get suckered in to the supposed upgrades in these homes. Do your research and go talk to some of the homeowners in the Heights of Crownridge and some of the subcontractors who have worked for Megatel.
In looking at spec homes for other builders as well as available existing homes we found no product that compared to the features and look of the standard offering from Megatel. Other builders in the same price range did not offer many of the standard energy-saving features in the Megatel. We deffinitely did not have them in the last home we built in the area.
Only the owner has the ability to negotiate considerations on the contract, this makes it difficult to get an offer accepted as the sales agent has to wait for his response. We have found the sales agent and construction foreman to be reliable and helpful - they made the experience very pleasant.
There is one other caveat in the purchase process. The title company Megatel uses is horrible to deal with. They rarely return calls and you can plan to be on hold for 15-30 minutes at a time to talk to someone. They only have an office in Plano so when you close in another area it will be a remote close with a notary - it took nearly a week to even get copies of all of the documents we signed at our closing.
I cannot speak to the long-term quality of the home or the warantee support from the builder yet. To this point we are very happy with our purchase.
Here's the deal with new home builders: even the best home builder will have some problem homes, and even the worst homebuilder will get some right. It's the percentage out of a hundred that tells the story: the best home builders may have 4 problem homes out of a 100, the worst may have 60 or 70 out of a hundred. While this may be of little solace if you're 1 of the 4, how the company responds becomes important. When issues have cropped up on Megatel builds, Zach has stepped up to the plate, though strategic prodding might have been needed.
A buyer's agent may seem to do very little during a new construction transaction - and honestly I don't have as many tasks on new construction than on a traditional purchase, but when things go wrong a good buyer's agent will earn their pay and then some.
I hope this helps.
We have called for warranty and they have responded to our needs immediately and curtiously!!!
WE LOVE MEGATEL 100% recommend them!!
Happy New Megatel homeonwer
Suzanne & Bart
We had three different construction managers prior to closing and two more handling our issues immediately after closing. This led to miscommunication, confusion and several examples of the plans and contract not being followed - adding months to the build. Our salesperson was fired after going back and forth in a blame game with construction manager number three. While some of this can be expected with building a house, the hassles we experienced with Megatel Homes were well beyond the norm.
Megatel appears to have serious problems in its relationships with contractors. They don't show up for work and don't finish work they start. We can only speculate as to the root cause - cheap labor, Megatel not paying its bills - it's a mystery, but ultimately comes back to poor management and pinching pennies.
If your city has good building codes and strict inspectors and you luck out by keeping the same construction manager throughout your build, you may be OK. Warranty follow-up is not good, however. There was no real one-year punch list - only repairs of obvious defects. Megatel's warranty supervisor said they will not correct anything to city building code standards after closing; they will only correct to the standards in their warranty. This may be legal (depending on local laws), but I'm pretty sure it's not standard industry practice. We know this because we built two prior homes using large reputable builders. Megatel's warranty department's main goal is to minimize further expenditure on your house. This company is not interested in word-of-mouth sales and will not survey you or otherwise ask your opinion of the nightmare they have put you through.
- leaks causing major wall damage from roof level
- plumbing issues (sewage and sinks)
- co-axial cables were twisted in the wall with no signal. This required
I delt with no show contractors. I've delt with late contractors. I consider this company a bunch of crooks. They care nothing of quality work or follow-up on warranty. I'm waiting right now on late contractors to tear up my wall because a door seal was not installed on the door to my roof terrace.
Nobody at this company cares. I would NOT go back and buy this home again. I will be very careful the next time.
I also recommend that you invest in your own warranty program in addition to what the builder offer. They are plentiful in the DFW area and you can never have too much coverage.
After viewing a bunch of different homes and model homes, we somewhat fell in love with the Megatel product. We did a lot of research on the various builders and saw a LOT of complaints about how slow Megatel homes are as well as some people having issues with the product and warranties. Despite this we decided to sign a contract with Megatel (approximately March of 2014). At the time we signed the contract, the frame as well as other things were already completed and we were told that the closing date would be mid May if not earlier. (Note: We were not in a hurry to move into the home and after all the reviews etc. we figured that there was no way mid march would be the correct date and this was one of the reasons that we signed a contract with them).
Since Signing the contract:
- Basically it has been delay after delay.
- We have had 3 different project managers working with us (the first two quit according to the sales person - This alone is extremelly weird and shady IMO).
- The closing date has moved from early to mid May, to middle June, to late June, to early July, to late July, and now it looks as if it is going to be early August.
- The sales person rarely picks up the phone or calls back and when he does it is the same excuse over and over again "we are waiting for permits," "we will find out a correct closing date soon," the "dry wall is going up this week and once it is up we will know for sure," etc. etc.
- Also, he never take notes on what we talk about or mention in the voicemail and so when we go over to the home a few days later, we see the same mistake and have to talk to him again. One example of this is the brick and stone on the house. They managed to start putting on the wrong brick so we got that changed and when it was time for the stone to go up we notified him that it was the wrong stone on the ground and he said they would take care of it. A couple of days later, they had started to put on that same WRONG stone on the house and so we had to contact the seller again to get it corrected. A few other similar sloppy mistakes was that we wanted some outlets moved and a tv outlet on the padio and a specific design on the outside. To get these things corrected, we had to talk to the seller and project manager multiple times.
- We are waiting for the dry wall to go up on the home which they have said would go up 3 weeks ago, then it was 2 weeks ago. then it was 1 week ago, then it was yesterday, and now it is supposed to go up at the end of this week. This is not a huge issue for us becuase we decided last week to prewire our home and so it turned out well, however, 4 missed deadlines in 1 month, really?
There is a series lack of communication and teamwork among the people working at Megatel homes and it starts with the top and moves down the chain. It seems as if the management hires the least educated and knowledgable people (for cheap) and they in turn are liersand crocks who twist the truth to get a sale. This company has a lot of potential because I have seen the final product and it crushes any other builder close to their price range (both in looks and the way they are built). I suppose you have to choose if you want a great final product but with a ton of problems leading up to closing or if you want a lesser product but with way better customer service.
Do I recommend Megatel today. Absolutely not except from in two instances... 1) You are looking to purchase a finished product, you cannot go wrong with that. 2) You are in no hurry to get the home completed and are a very patient person that have time to babysit and hold the seller, project manager(s), and builders hands through the enitre process (without getting paid for it).
I will write another review once the home is completed to let you know how the final product works and when it was actually completed. It is going to be very interesting to see how many of the customizable parts that they will get correct the first time for the interior.
When we first bought our home, the fireplace did not work, problems with the air conditioning, etc. We had to file a complaint with the corporate office because the superintendent was ignoring our requests to fix simple things. It has been a headache and a heartache for us because they simply ignore you!!!
Sharon Elley City View Realtor
We then went in a Lionsgate home, still didn't tell him that's who we went with, after just under 5 min, he said, "THIS is a solid and well built home, the craftsmen ship is so good, and it is quality.... YOu should buy this one!" I said, "we did" SO, i cant tell you as for as owning one, but I can say what I saw in over 6 different ones being built, everyone was messed up..... Maybe different locations are better, but in the Fate, TX area..... JUST DONT DO IT, and be sure you walk through the houses going up, you will see what I mean.
I wish I would have read these reviews prior to purchasing, and now we're stuck. We signed our contract in February of 2013 and are STILL waiting for our home to be complete. We were promised a 120 build process and we are on day 330 with another 3 weeks to go (at least). I have taken some legal action, but would like to know if there are any other folks that are in the process of building or are current owners that would like to join in a joint lawsuit against Megatel. They are in breach of contract with me, and I am assuming every other buyer in the last 52 weeks.
They continue to claim that they are not in an emergency cash-flow situation, which begs the question why they don't finish what they've started.
I closed my house last Friday after 2 months delay. I was introduced to three different builders during this process but Chad (the guy finished my house) is fabulous. Kevin was my sales person and he is a great person. Building was not easy at all. I have built 3 other homes and I never found it easy even for my 1400 SF house in 1985. I never talked to Zach. I know there is shortage of trades in the market at this time and this caused few issues for my builder Chad to finish the house on time.
My overall experience was acceptable during whole process. I am a big advocate of their product because I know what other builders are offering in the market now. If you donâ€™t believe me, lets go cross street where Beazer homes is building and compare it with my house. Not even close. I bought my house under $400,000. My realtor is telling me that I could not even find the existing home close to this price. I am happy and stratified with my investment and own a Megatel Homes. This is the comment I get by talking with other homeowners.
I give them 85 of 100. Love my home and I wish you all the best. Do your own research, get out there and look at the products. Take pictures, compare and ask your realtor.
Thank you Kevinâ€¦
Brickwork is excellent.
I bought this house when it was framed. We picked all the colors we liked and they really worked with us to change the plan according to what we needed. Even added shower seat after the place was done. I spoke with Zach few times and he was very professional with us. I agree with one comments below that the picture of the house online was from different finished house (I have no idea from where) but it was the same plan as ours but totally different stone and brick. When I asked Carole, she showed me the wording in listing website that said â€œrepresentative Picturesâ€. So check with your relator and she could explain but that I did not like about their marketing. They also got behind of delivery for 40 days but you know we had some rain but that was not a good excuse for me because they were able to finish the inside work.
You feel you work with the local home builder instead of KB home or a junk like Lennar. They build just a box, like I had one Lennar and one Gehan Homes before. Megatel is FAR better I can expect but they are not perfect in marketing. I feel they spent most of their budget inside of the house instead of hiring more people to look professional actor like KB model where you feel you are in Vegas when you walk in their model homes. Megatel needs provide more training to their sales people because they are not consistence on their presentation also. I checked Crown Ridge before I buy. Believe me, I shopped for the houses up to $650,000 and I found out Megatel is much more beautiful than almost every one of them. They charged me $1000 for wood in my office which I paid $2500 in 2010 for Lennar junk I bought and end up to lose money to sell it last year.
I assure you if I can afford to buy a house for my son, I will build with Megatel again. (I hope they will be around by then)â€¦ Good luck. By the way they are pretty sold out in Indian Springs.