I have to say, not all listing companies are the same but there are some that are bad and needs to go away because I have a big problem if after working so many hours on the houses to show, choosing them, driving from one house to another, writing up offers with this senseless addendums up front 15-20 pages per offer, (offer should be 5-10 pages max and addendums if your offer is accepted) and then you find out someone is putting your offer in to trash. That makes me very upset and angry. Those people should not work in this industry, period.
I agree with Lisa, your agent needs to speak with her/his manager and the manager should step in. Too many times nothing is said and the office keeps doing the same thing....keeping it in-house.
Good luck. Do remember, if its meant to be then it will happen. Not receiving an answer, maybe this isnt the right home and you need to find another one. I am a strong believer of this and when my clients do not get the home they want, then it wasn't meant to be.
It is always possible that the agent is not submitting, but some banks do take time to respond especially if there are multiple offers. From your comments it sounds like your offer was not a full list offer...your offer could be low which also tends to lead to delayed response times.
REO transactions are not typical transactions & there are a lot of issues being dealt with that the buyer does not see.
Here's the thing, if you are lowballing the home, the asset manager could be looking at it as you're wasting their time. I've known some of them to not give an answer on a 2nd offer (after the 1st was rejected) because you chose to waste their time, now it's your turn. Giving you fast answers only encourages people to start offering low and then slowly work the amount up. By doing this they might feel they are getting the point across to you not to mess around and offer your best the 1st time around.
I don't necessarily agree with it, but if they frustrate enough people making low offers it will save them time in the long run.
You should however be able to get an answer from the listing agent as to whether or not he/she even submitted the offer. You could have your agent contact the listing agents broker to see if you can get any answers about your offer.