Bank of America and the servicer you identify are the poster child of short sale mayhem.
Be aware, you are not the only one damaged in the event. The REALTORS involved, the negotiator, the auction house, the title company....all invested hundreds and hundreds of hours in this only to end up with pocket lint. They too were betrayed by the short sale process of Bank of Ameirca and their service company.
Short sales are the most convoluted, illogical, abusive, complex real estate transaction imaginable. And please understand, the part you see and are involved in is really very simple. What happens behind the curtain, and is shielded from you by the professional you hired is, exhausting, insulting, frustrating and thoroughly exasperating.
The more depressing end of the story is most folks are willing to blame the only face they see...the real estate professional they hired. They always forget the agent told them, 'DON"T DO IT!!!"
Best of success,
Annette Lawrence, Broker/Associate
Palm Harbor, FL
So many questions? Was the auction a public auction or an online auction. At what point were you made aware tht the property was going to be auctioned off? Did BOA acknowledge your contract offer? etc.
Buyers that elect to explore the short sale route also embrace a much higher degree of difficulty and certainly welcome greater frustration and disappointment. This is something your agent should have apprised you of very early on in the process.
In today's market, there are short sales that may be worthy of persuing and others that buyers should steer a wide birth around. Determining property that represents good risk is something that your agent should have been on top of. Because the location, home, and price are right, doesn't necessarily mean a property is worthy of being persued.
Just keeping it real !