Did you Mother get a clear to close from her lender? If not she is not closing tomorrow. Her lawyer would know from the bank's attorney when they are able to close.
Unfortunately it sounds like incompetency to me. Your mother's lawyer should contact that banker's supervisor to see what is going on.
For discrimination issues, you can consult an attorney or go to the agency that regulates the bank with your complaint. Federally chartered banks are regulated by several institutions:
1. The Office of the Comptroller of the Currency.
2. The FDIC
3. The Federal Reserve Board.
State chartered banks fall under the Financial Institutions Department of your state.
You need to call your lawyer post haste and have him or her earn their fee!! To me this does not sound like discrimination. Maybe the bank is incompetent or maybe there is some type of problem with your mothers qualifications that is making the bank think twice about lending.
Get your lawyer involved and if I can be of further assistance, please let me know. Good luck!
Mitchell S. Feldman
Associate Broker/ Director of Sales
Madison Estates & Properties, Inc.
Office: (718) 645-1665/ Cell: (917) 805-0783
Unfortunately, If its a large financial institution I dont think much will be done unless you can prove that they intentionally discriminated against your mom. If its a smaller company than the playing field changes althogethor. We have seen the treatment that the larger Banks get as oppose to the smaller guy the last several years.
Also, The lending business is totally out of whack and banks seem to pick and choose the deals they will entertain. But, as far resending documents this happens all the time with lenders and may not not be speific to your mom (Its the norm with Lenders)
It's unclear if this is a case of discrimination of simply incompetence on the part of your mother bank. Unfortunately, this scenario in not all that unfamiliar and is fairly frequently seen.
Lenders seem to think, it's their game, their court, their ball, and their rules and place the public ina situation of either conforming or not. If your mother wants this transaction to close, it would be wise to either keep submitting what they request of tell them find the information previously submitted.
Good luck with your closing....let's hope that the lender will come through and locate all of the missing docs.
Keep a record of a ll the documents you have sent the bank. Where is your attorney during all this and what is he/she doing? Your attorney is your fron line with the bank at the closing. This is the person that should have all your documents prepared an ready for closing.
What I would recommend is to always have some sort of receipt for documentation that you send out, whether via mail, email or fax, you should always have a way of proving that you sent whatever it was that was asked of you and who received it. If she's set to close tomorrow, have her bring every single little thing that she could possibly think she might need to close, just in case something is needed at the table but other than that, let the deal close and move on. In the future, choose your banking institution and who you use for such important things very wisely. Hope this helps!