Having done numerous relocation sales, though none with Cartus, it can take up to two weeks for the relocation company to get their signature (actually a stamp) on all the paperwork (there is quite the packet), depending on how busy the relocation specialist is. Also if the "owners" haven't put pen to paper on certain documents because they are not local or unreachable, that can delay the process too.
However, I would have your agent ask the sellers agent to contact the case manager and find out what the delay is. Actually most paperwork during a transaction in relocation takes a bit longer. I have found even through the attorney review process, most of the attorneys for the relocation companies aren't so quick to reply. As Debbie said, be patient. You are dealing with a corporation, but they do tend to be more reeasonable along the way than an emotionally involved owner.
(Hi Alan & Joan - Happy Thanksgiving everyone!)
Unfortunately, the bad new is.........you're not dealing with a "live person" as the seller, but rather with a corporation and a chain of command, so your offer is just another one they have to sift through, among others. .
The good news is - you will not be dealing with emotional responses like you might have with a real live seller - so that can be a plus!
I just sold a home in town (Livingston) that involved a Cartus transferee, but they weren't actively involved, other than requestiing feedback. I also sold a one last week where Prudential Relo was acting as seller. Fortunately, they were very responsive, and things progressed quickly. The listing agent had an active, ongoing working relationship with the relo advisor, so that might have helped.
Point is............you need to be patient - these things can vary depending on the company.
Are you working with the listng agent, or is your agent orking as a buyer's agent?
The only thing you can do is ask your agent to stay on top of it, and ask Cartus when you can expect a response - at least some sort of time frame.
With Thankgiving quickly approaching, the wait might be a bit longer.
That is assuming that you've sent them everything that's required, all documentation, all relocation addenda, and that everything is properly signed where it's supposed to be signed. And that's a big assumption.
What are you being told? The agent should be in communication with their Cartus representative. Ask what's going on... these are not nuclear secrets. They should be willing to share with you what the hold-up is.