Thanks John............I actually was shaking my head, too.
For someone to be rude to a consumer in a public forum is disconcerting to me, as other consumers are reading this, and judging us based on what is said (maybe that's why Julian doesn't identify who he is or where he works)..................I don't always agree with clients, but I always try to respond in a polite and professionall way.......that's what the majority of us do.......

Have a great day..stay dry - so yucky out!
Debbie

Debbie,

Your response to that "agent" was direct and well said.

I am amazed how people use words that they really have no understanding of the meaning.

I think your actual peers are shaking their heads at a Trulia newcomer.

Julian: .... "And last but not least, you were probably a very difficult person to deal with, THANK YOU FOR NOT CALLING ME, THANKS, THANKS. My most sincere best wishes to you."
"
," you get what you pay for, sorry in your case the seller might have paid a discounted commission and received a limited service"
.....................................................................................................................

Who is condescending? Who made assumptions?

I agree, this is a public forum..... as such, .I will let your words speak for themselves

Hello, Debbie, you certainly have every right to express your self, same as I, in your public forum. I did not make any assumptions, you do. I will defend any Realtor from anonymous buyers any time; over a non issue, we are only hearing one side of the story. You should try to be more professional towards your peers, and do not be so gullible, nor condescending.

HI,

I am a broker owner in New Jersey (not the one for this property, though.)

I am always disappointed to hear when a buyer or seller has a disappointing experience.

I agree w/ the prior answers...overall. Your statement that she advised the sellers declined on a matter when she was speaking on their behalf was a flag....... Depending on the details of that, it might warrant further discussion.

I rarely put under contract signs on properties. Often the buyer agent removes the keys from the box for the buyer. Perhaps there was a misunderstanding.

Curious about what the agent failed to pass on to the seller......because that shouldn't happen.

Hoping you enjoy your new home.

Deborah Madey - Broker
Peninsula Realty Group
http://PeninsulaFirst.com

Julian
I must say, your response included a lot of assumptions...about the attorney, about the seller about the commmission, and about tre buyer. You were rather rude.
This is a public forum - people will read this, and assess you by what you say. I'd think twice before appearing so callous and judgemental..

Hello Puamalie, congrats on your new home. Please call the Department of Banking and Insurance in Trenton as soon as possible, they will explain to you how to file a complaint. If you have a valid one, from what I read , you do not.
The agent , in your own words was working primary with the seller, she had not obligation to pass on any verbal inquiries, read your contract, all in writing please, in Cranford we use and attorney most of the time what happen to yours? Out playing golf?.
How convenient for the seller to never have received your inquires, why should we believed that they did not?. Blame the Realtor game?
Sometimes, the seller is responsible for the lack of service by the Realtors, if they negotiate a lower commission, it means less services, so, you get what you pay for, sorry in your case the seller might have paid a discounted commission and received a limited service. Not necessary good for either party.
And last but not least, you were probably a very difficult person to deal with, THANK YOU FOR NOT CALLING ME, THANKS, THANKS. My most sincere best wishes to you.

HI Puamalie
First of all - congratulations on closing on your new home! That's first and foremost!

You have gotten some great answers so far, and I basically agree with all the advice given.
As a matter of fact, you reminded me that I have to remove a lockbox from one of my listings that is closing soon! See - it's easy for agents to forget small items like that (actually, I, too, often leave it on for the buyer's agent to have easy access for inspections, final walk thru, etc).

You didn't mention if you had your own agent, or if you worked through the seller's agent.
In any event, at this point, while annoying, nothing illegal or unethical was done. Perhaps there was some breakdown in communications, but no serious breaches. You are certainly free to call or write to express how you feel. If it makes you feel better, then by all means go ahead and do so.

Hopefully, by expressing your feelings here (and in the letter that you might write), you have had a chance to vent.
Now you need to get those boxes unpacked and settle into your new home! Cranford is a lovely town!
Best wishes to you and your family.....

Debbie Rose
Prudential NJ Properties

Puamalie

I like Patricks suggestion...

If you decide to write the letter and shred it I suggest mailing it to Alan so he can shred it, that way you can enjoy writing and mailing the letter ; )
Much more therapeutic than just having it sit on the kitchen counter IMO.

Good luck, Dunes

If you feel that the agent did not do a professional job then you should let them know how you feel. Try writing a letter to the agent/broker and express why you feel the way you do. Sometimes people need to hear these things so that they can improve the way they do business.

These are indeed annoying things that tend to tarnish, what sounds like, an otherwise acceptable sale.

The lack of an "under contract" sign doesn't really breach any rules. Some agents use them, some don't. I, for example, never put an "under contract" rider on the sign until EVERY contingency has been met which includes mortgage. And since the mortgage contingency is often right up to the closing date, or a few days before... I often don't hang the rider.

Not removing the lock box is an oversight, but not a horrible breach of rules.

And not providing keys at the closing is incredibly irritating, and probably very inconvenient, but since the keys were in the lock box (and hopefully you were given access to those)... what's the harm?

You could draft a letter to your local board, but since she didn't really break any rules, it's doubtful that there would be anything other than some "hard feelings".

I'd suggest writing a strongly phrased letter, with all of your complaints about this agent. Put it in an envelope, and let it sit on your new kitchen counter for a week. At the end of the week, take the letter and put it in the shredder. No good can come from your mailing it, in my opinion... but you can unleash some of your anger just by putting pen to paper.

Good luck.

Congratulations on your closing!
Just a few comments regarding your post:
Some of the towns will not allow an "under contract" sign put up.
Regarding the lock box--I will generally leave the lock box on my listings until the property closing date. That way the buyers agent has easy access for walk through, inspections, etc.
As far as the keys at closing goes, they can be brought by the sellers, their attorney, buyers agent, etc. If the sellers agent said he/she was bringing them, that's different.
Nonetheless, if it would make you feel better to complain, then by all means do so. Honestly, the most effective thing you will do is talk about her to your acquaintances. In this industry, we work off of our reputation. Referrals are a big part of it. And, it takes a long time to get a good name for yourself and only one disenchanted client to hurt your reputation.
As you know, as is with most things these days, there is always 2 sides to the story. Writing a letter to the agent may disclose their version.
All the best to you in your new home!

Hi there - I too am sorry that you have bad feelings from the way your transaction was handled. But the good news is that you successfully closed - and in this gritty market, holding deals together is a challenge. If it would make you feel better, then by all means put your thoughts on paper and send it to the broker's office. Then as a prior poster suggested, I'd let it go and move on so you can enjoy your new home unencumbered with nagging transaction anxiety.

Best of luck!
Jeannie Feenick
"Unwavering Commitment to Service"
Search the MLS at http://www.feenick.com

Hi Puamalie,

Sorry to hear about your unfortunate situation. It does sound like if this person is the Broker owner, maybe you could put your thoughts down on paper and send it to her and your agent. It may strike a chord with her and maybe you will be helpng the next person that is involved with a transaction with this agent.

Sorry to hear about your bad experience, but I hope YOUR agent did a good job and made the transaction as smooth as he/she could!

Get it off your chest and move on and enjoy your new home!

Don't sweat the small stuff.... just enjoy your new home.

I hope that's helpful... if so, click the "thumbs up" below,

Joe Montenigro
Broker Owner, REMAX Home Team
serving Gloucester Twp and Southern NJ
http://hometeamNJ.com
http://joemonte.vflyer.com
http://www.facebook.com/joemontenigro