If the agent is truly rude (they could have just been in a hurry and hit the "caps lock" key) you should really consider hiring a buyers agent. (It should be considered even if they're nice) Your agent is your front-line defense when faced with less than ideal sellers and agents. Many of your questions can probably be answered directly by your agent and for any that can't, they can deal with the arrogance. A good buyers agent will bring a lot of value to you throughout the home buying process.
I think the bottom line here is communication. Their lack there of and your need for communication. Communication is the key to every good relationship. If you feel your agent is a good agent in every other way then have a sit down to clear the air. Communicate what you need from them including how you need them to communicate with you. It should be their goal to exceed your expectations and make you feel comfortable. If they do not react well to your conversation and/or if their ways do not change then they may not be the best fit for you.
Being able to mesh with your agents personality and them with your personality is so important.
Have a sit-down with the agent (this is no time to play phone tag) , Grab 15 minutes and a cup of coffee to go over YOUR needs, wants, and "Expectations". Be prepared that the agent also has expectations of you.
Hone in on precisley what you are looking for and then just simply ask...... Is this agreeable and can you provide this service? If the answer is yes, Move forward and set a timeline. if the answer is no, Interview agents that can and will work woih you.
All that being said, Keep in mind that there are plenty of Full Time Professional REALTORS® but there are also plenty of part time, just got their license, jump on the bandwagon (so they thought) newbies.
I think for the sale or purchase of a home, You should hire only the best...... meaning someone who has YOUR BEST INTEREST AT HEART and the experience to to perform.
There is no room for arrogance in the real estate profession-period. There are far too many excellent hard-working, diligent agents available that are willing to help you. RUN don't walk to find yourself a buyers agent that you are comfortable with and can relate to. They will be your number one defense between you and the arrogance. You are their top priority and you will be able to go to them with any and all of your concerns and questions and expect your questions to be answered fully and completely! Good Luck!
Using interrogatives such as How, Why, Where, Who and What and When ? require the respondent to give an answer that is more detailed than the answer to questions that begin with Is? Isn't, or Do?
I recall my teachers used to append test questions with statements such as. "Please give detailed explanations of how you came up with your answers"
In math "show your work"
Or even "answers must run between 25 and 100 words"
hope this helps.
much of the advice that has been given is from the point of view that you are the client.
I read your question as that you are the buyer's agent and have to deal with the selling agent as you work through the transaction.
The only advice I can give on that is that you have to put your clients interest first and that by doing that they can be your shield or your sword when dealing with that type of agent.
I find and working in the same market that you are, that I have come across one or two like that and the best way to handle them is to play to their ego or deflate it.
Either way you can do that using your clients requests or concerns and if that does not work talk to their Broker. Brokers tend to want the community to get along and if there has been other trouble with the agent it might be best to get the Broker involved or go to MCAR.
It's not me is it?
Be firm and express your interest with the condition that your questions must be answered. If you're truly interested in the property and you don't want things to get tense then let your agent ask the tough questions for you.
if you are being left in the dark and need explanation, let your agent know that you need better commucation. Phrase your questions in such a way that a "yes" or "no" does not address the question.
Even when you get a yes/no answer, follow it up with with "Why do you think that?"
1) The agent does not quite care about you as a client
2) The agent might not have the best communication skill
3) The agent might risk offending (or not being able to communicate to) the listing agent and/or seller (probably listing agent as he/she will not be talking directly to the sller)
4) The agent might just not have the right tool to be a succesful agent fot the client.
or, if you ask the same questions to others and you still get the same kind of answer, then
You might not be asking the right kind fo question.