Please speak to the broker in your office about this ethics issue. The agent can be brought up on ethics charges with the board,but you will need evidence and the support of the legal department in your brokerage.
I called the deputy district attorney for real estate fraud in L.A. He told me not to bother with asset management, but to contact the Bank of America's fraud investigation division for the L.A. area. I'm having difficulty finding their office and a contact person. I've called B of A numerous times and have nobody has been able to point me in the right direction.
A REO listing where the listing agent did not present my client's offer to the Bank in order to double end the commission. My client's offer was the highest offer submitted and almost $40k more than the accepted offer.