I am assuming that this is either a short sale or a foreclosure that you are speaking about... you cannot speak to the bank about it.. The bank will not speak to you directly.
There are procedures in place for these properties to be sold and they follow them strictly. If you want information on a short sale or foreclosure, call or email and I'll see if we can get in touch with someone.
You need an agent that is experienced in these types of transaction to help on this.. let me know!
Orange Key Realty