All aspects of sale, construction and living experiences (9 mos) have been great.
The quality of materials is obvious. Brands such as Lennox, Merillat, Delta, Rubbermaid, Whirlpool etc. make our home a better value.
The excellent workmanship is very noticeable. Plumbing, flooring, carpentry, drywall, painting, cement work etc. were all done with care and pride.
Included features such as loft, hardwood flooring, pedestal sink, hollywood lights, pantry light, plastic tubing for water, sump pump, radon / fresh air vents, escape basement window, engraved address, coach lights and trees make our home special.
Upgrades that were accepted: kitchen nook, fireplace, three dimensional roofing, decorative garage door windows, lawn sprinkler system and prime lot next to a nature trail make the house unique.
Each staff involved with sales, lending and building have been professional, knowledgeable and friendly.
Sales manager (Whitney McCowan) was particularly comforting during the somewhat stressful situation. She showed very good verbal / written communication skills. Patience was had during our decision making processes. She was excited and showed much interest while reporting progress of construction. Whitney displayed a pleasant and positive attitude; was enthusiastic and appeared to enjoy doing her job.
Construction supervisor (John Lamb) was very informative. We enjoyed being shown details of construction during a "pre drywall walk through". He spoke highly, concerning abilities, of his fellow workers. Mr. Lamb is glad to be employed by the Lombardo Homes Company. John was always available to answer questions and to provide proper project oversight. Observation at the home site had workers that remained busy and kept areas clean / safe. A trash bin had examples of little or no waste material. John made an improvement on some siding to correct a concern.
It is a good business practice to surround oneself with caring people that produce a great product. You have done very well at each.
Inspection by a separate party (ProHome) described results as "clean" (much attention shown to detail) and "tight" (nicely constructed / insulated).
The sale of our Manufactured Home with Trade-In Trade-Up was a smooth transaction. Adjusted amount of sale price, to our advantage for the Manufactured Home, was done without debate or hesitation. This program gave us the opportunity to own property rather than pay lot rent. Our new neighborhood is nicer, quieter and safer.
Your willingness to meet / greet the public at "Open Houses" is admirable.
Feel free to share these comments with others to show "Customer Satisfaction".
So typical Macomb County for someone to think that brick exteriors are the most important aspect of a home.
I bought my house right before the crash expect it to be a starter home and after 6 years sell it (no kids at the time) so we could make a tiny bit of profit and move out to a great family community. Great schools, great neighborhood, this was all in our hopes and dreams....BOMB!!! the bottom shot out and now we are stuck.
Here's also a little time, my family has NEVER missed a payment of any kind. We pay our bills before they are due any we sit here looking at the piece of crap people across from us walk out of their home and they can go pick up a new one anywhere. Government is giving credit for people buying a new home while we sit here now with a 3 year old and a 9 month old wondering why are we being good people. We could walk out right now and who cares....my very good friend neighbor definitely would because it drops his/her house down in value.
All I'm saying is, you have to realize that people are moving in tough times. Yes I would have definitely like to have moved out there with my $400K approved loan I was offered but my wife and I weren't STUPID to do this when we couldn't afford it. (Hint: that's why the market is the way it is now).
Should my family be punished now that we can afford to Lease our house out the Market Place and purchase the so call "Cookie Cutter" home from Lombardo so we can get our Sons it a great school district. I could care less what what you think of my family, all I want to do is make sure my sons have the best quality education they can get.
Just stop for a second and understand that not everyone was going after the $400K houses when you did. We were going to in the future but not at that time. I think you should be glad that it didn't happen that way or everyone would be worse off.
Just so you know where I'm coming from I bought a house in 2005 for $180,000 for a starter home, was approved for $380,000. Lived here and now have a 3 year old and 9 month old. I want to make sure my 3 year old is in a great school before me move and we're looking at a Lombardo home on a pond for $290,000 tomorrow so don't come to me talking like I'm a piece of trash. If it isn't like people like me your taxes will be sky rocketing and you'll be arguing about that.
Welcome you neighbors don't judge them on the builder.