If you are unhappy with the process that you went through you can report the issues using the new consumer protection database which is located at http://www.consumerfinance.gov/complaintdatabase/
This is also a great resource when you're deciding which company to use in the first place.
Hopefully it all worked out well!
Keller Williams Capital District
Licensed Real Estate Salesperson
Apartment updates available at http://www.christinegordon.postlets.com
"Home is where the heart is."
We applied for simple refinance on January 7, 2013 to reduce our interest rate and loan length. Our rate-lock agreement expired April 8, 2013. All documentation submitted Jan. 11, 2013. Long story short, they cancelled our loan application May 31, 2013 due to "you have a judgement on your title with no end in sight"... after this message arrived, all communication stopped! We re-applied with New American Funding and closed in less than 30 days. Wells Fargo LIED about a judgement on our title (non-existent). They just did this so they could keep charging us 6% interest on existing mortgage with them. We will have our attorney investigate our loss as a class action. If anyone has same experience that caused financial damages due to interest rate increases since January 2013, please contact us.
If there was an award for the most incompetence and deplorable (so called) Mortgage Specialists in the banking industry while charging the most ridiculous fees, Wells Fargo would win hands down!
Take my advise and call Dave Kooner at: Phone:(888) 474-6561
New American Funding
14511 Myford Road, Suite 100
I have a buyer for my Townhouse who is putting quite a bit of money down and has excellent credit. He is getting a conventional loan and so far chase has taken 104 days to review and we still have not closed!!!!!
And as somebody mentioned, the documents you provide to the mortgage officer are asked for again all over by the loan processor.
We have excellent credit, 740+, proof of funds for closing, proof of funds in escrow, 3 months mortgage payments in savings, proof of employment, proof of income, we've submitted 4 months of bank statements, 4 months of brokerage account statements, two years of tax returns!!! Yet, they still say that they want more tax information. It's a constant nightmare and it will only end up costing us. Wells Fargo was assuring us of our closing date and gave us the approval for the loan, then said we had to have the appraisal done at our cost. After the appraisal came back, all of the requests for additional paperwork started coming in, and our closing date was moved back.
Now we will lose the home that we loved to another buyer because we put our trust in Wells Fargo.
Avoid Chase at all costs.
May 4, 2015.