I was on the ethics board and a past President .If you would Like you could give me a call to get you started
I am truly sorry when I hear of such stories where it appears to you,or a member of the general public that a member of our profession may have failed you. I truly hope you are able to reach a mutally satisfying agreement. I personally think that in most cases, these issues are a result of communication failures, more so than a deliberate attempt to deceive.
Understand that the governing board that will hear your compliant, does not expect you to understand the ethics code, standards of practice or rule of law - that is the duty of the licensed professional and his/her broker. You may want to concern yourself only with outlining true and accurate facts, supported by as much written documentation and recorded notes as possible.
In such unfortunate cases as this, truth, supported by factual data, will most likely win the day.
I suggest that you contact a local real estate attorney to assist and counsel you on the complaint hearing. An attorney can best advise you on how your complaint relates to the Code of Ethics and Standards of Practice.
If the agent will be present at the hearing; then he will probably have an attorney present with him.
Good luck to you!
Prudential Connecticut Realty