They don't work with you, show empathy or keep to any kind of schedule. And God help you if you need to enter a warranty claim. Their job is to say "No" and make you go away.
What a sad experience that the biggest purchase of my life was also from the most dishonest company I've ever dealt with. It really left a bad taste in my mouth.
Maybe a less biased viewpoint from a buyer vice an agent. My family and I have recently returned to Jacksonville. After having looked around at the many houses on the market, we decided to build, hopefully avoiding having to make a lot of changes.
The staff at Greenland Chase is very friendly, however it took two days to convince them that we did not want anything larger than 2400 sq ft. When asked the size we were looking for, we told them 2200 to 2400. The first thing they showed us was over 2600 sq ft. Not a good start with me. Either they were not listening or they did not appreciate that we knew what we wanted.
We finally decided on a house that was a little more than 2300 sq ft. We did not see this house until the following week. Why they did not show it to us initially was beyond me.
When we sat down to discuss the contract, we had a few things we wanted in writing pertaining to inspections and quality of work. Their answer was that they do not make changes to the contract and that all of our concerns were not an issue and that many of our questions would also be answered at the design appointment. WRONG.
Many of the questions we had at the design appointment were beyond the knowledge of who we were meeting with. Questions like where the water enters the house, in the event you want to put in a water softner was one. Can we get a seperate meter for irrigation? Questions you would expect they could answer after having already built more than 200 homes in that area. Not to mention they were not able to give us prices on any of the large ticket items. Again, not the answer you would expect to receive after they have already built over more than 200 homes.
Providence had also agreed to have us do a "lot walk" prior to their clearing the lot. Although they agreed to this, they cleared without telling us.
Up to this point, we are not confident that that they can do anything outside of a cookie cutter home. I was hoping that I would not have to spend all my time following up on them, however, I can see myself having to stop at the home site daily during construction.
Best of Luck
This is a unique and great community. It is an ideal location for many. The builder has a style and approach that differs from most. The builder has many floor plans and looks to the front of the homes to offer variety throughout the community. They have no CDD fee and low HOA fees. New construction is one of my expertise. If I can help with this community or any community in NE Florida, please let me know.
Vanguard GMAC Realty
It is a neighborly, pedestrian-friendly community that takes pride in its stunning home designs from Providence Homes; a desirable locale nestled in Jacksonville's Mandarin area; and an amazing array of first-rate amenities. Extra wide sidewalks make it easy to stroll through the Greenland Chase community and meet all your new neighbors while towering pines and quiet streets offer natural and private surroundings.
Designed with active families in mind, Greenland Chase features many wide winding sidewalks, a family amenities center, and is bordered by a large city park. The amenities center includes a smimming pool with facilities, volleyball court, tennis court, basketball court and two large playfields.
Dawn Spencer, Realtor
CC is correct about the community, the biggest complaint is lot sizes however this may be what you are looking for. I also have not heard any complaint about this builder. If you like the area there is also Engle homes and Richmond homes that is building along the same road. Both are walking distance to Greenland Pines elementary and Mandarin high Schools. If you are also looking for resell homes there are plenty to choose from in the same areas.......Feel free to contact me and I can provide you with a free search to the local MLS.
Keller Williams Realty