I'm walking away from 10K just so i don't get stuck with this piece of crap they built for us
Check with your neighbors, if I can not persuade you not to buy a LENNAR home at the very least, take a lawyer or a licenced realtor with you.
Would you like a buyer agent to help you negotiate with the builder?
Most builders include a 6% commission when they list a home... So why not have an agent on your side for free?
Cody Anderson, MN Licensed Realtor
Metropolitan Home Team
Buying a home to be built, is not like factory ordering a new car. Will your home come with the same type of windows that the model home did? Will the insulation be installed correctly or covered with sheetrock so nobody will ever know? Does the builder have the right to substitute materials or deviate from the blueprint? If the model home had a Carrier brand AC and furnace, and Marvin Low-E, Argon-filled windows, is that what you'll be getting or could they substitute those things with something of lower quality?
New construction is essentially buying something that does not yet exist. How are you protected against the builder substituting metal ductwork for heating and air conditioning with flexible non-metallic ductwork? Would you be happy with either? Should you be happy with either?
It's a high-stakes situation and it can work out great or it can be a nightmare with you and your resources against a gigantic company with plenty of lawyers. Buyers of new construction homes generally need a realtor representing them (solely them and not also the builder), more than buyers of existing homes do. I've been in this business a long time and if I was going to buy a new-construction home, (even though I'm a Realtor), I'd have another Realtor represent me...and that Realtor would not also represent the builder.
As for Lennar, They seem to build a decent home for the money. They've been in business long enough to know what motivates buyers and they include a lot of things that are nice and look nice. Vaulted ceilings, large rooms, open spaces, big garages, fancy kitchens and bathrooms are common. The question isn't the obvious things that can be easily seen, the question is..."what about those things you can't see?"
My personal experience with Lennar regarding their service after the sale, isn't good. In my experience, when there was a common problem with many VERY expensive homes in the same neighborhood, where problems caused decks to twist like pretzels and 4-season porches to move up and down 3-4 inches. Lennar assumed no responsibility and blamed the problem on others. The people I worked with had to spend around $15K to make the needed repairs because they got nowhere with Lennar.
As it might be with any large company, you can only get so far with any one person, then you have to deal with their supervisor. Big companies have no end to supervisors who the buck can be transferred to. Often the buck stops with their legal department.
If you don't call me, I can't help you. My contact info is beneath my picture.