If the listing agent is using Equator then there is an email access within the portal where each member of the chain of command can be selected. Only their positions are mentioned. Other than that, there are quite a few different ways that this can go and I hope your agent has had some very good and recent experience with Well's Fargo Short Sales. Is the foreclosure sale date set, shortly after your projected closing date? If you have time to postpone the sale date it may be needed. 9 out of 10, the approval letters are for a period of 30 days and the approval letter has the email address of the "closing negotiator" in case the title closer has questions about the file prior to close. These emails typically get responded to within 24 hours in almost all cases. Keep in mind you are dealing with end of quarter/end of year which is never an easy time, especially for Well's.
Do you know what type of loan seller has? Is it a FHA, FNMA or Freddie Mac loan? Who is the servicer? IIs this a HAFA short sale, Is it a Co-op short sale? You see, once approval is giving, in that particular approval letter it does state who to contact, if all parties are ready to close, submit final HUD-1 to bank for final approval. Following instructions, POC (point of contact) will be listed in the approval letter. I 'm a seller's short sale specialist and I do not allow buyer's agent to contact the negotiator, I communicate with the buyer's agent on a weekly basis about short sale status. It takes about 24-48 hrs to the bank to give out final approval once final HUD-1 is been reviewed.