This may have been true and valid when it was said;
It isn't in writing, from the Bank, is it?
It may have been a verbal agreement between two non-decision makers.
It may have been said in JUNE, and things have changed in the interim.
You may hang on any words you wish;
but you'd better be prepared to have a long wait; that is the nature of Shortsales.
What good would this quote do you in 90 days, if you still do not have a response from the Bank?