If your buyers agent is a Realtor and the listing office is a Realtor your agent can ask for the terms & dates of the contract the listing agent has with their client (the lender). It's in the Realtor Code of Ethics. If either of them aren't then there's no Code to enforce disclosure. The listing agent may not be allowed to disclose certain terms or conditions and that's fine but when they utilize the MLS they have to agree to certain rules to operate by. You'd have to look into the exact nature of the listing brokerage, type of listing agreement and any confidentiality agreements or contractual agreements regarding disclosures. The lenders are notorious in the way they make decisions. Some are very fast, others take a long time.
Your getting a bit into the management & operations of a brokerage, sometimes the broker of record (manager, owner, responsible person) may need to get involved to contact the other brokerage to verify how everything came to be. This is one area where our agency laws are helpful, all agents & broker associates work under the licence of a Broker of Record for the office/firm that represents you. They can also be a great source for more detailed info & advice on policies & proceedures.
I don't know exactly what went on with your situation but sometimes things might get explained incompletely or incorrectly or a misunderstanding might occur. This is where the guidance, advice and leadership of a broker of record may come in and talk broker to broker with the listing office.
Hope that helps,
Is it POSSIBLE even if it is a reach....that the listing agents contract with the selling bank has expired which caused the listing to fall off the MLS, and the listing agent changed the status on its own website to under agreement to compensate for having told a buyer or buyers that another offer was accepted during those last few days?
Also the terms on the listing was "contract for deed", I asked my broker if it was possible that we lost our offer because we submitted with an FHA approved loan and she wasnt sure what contract for deed meant. I wondered how firm a bank was on using that method (which I now understand is more like a rental with a definitive end date at which time the rentor owns the property).