Unfortunately Banks don't play by the same rules as Realtors do on a non-short sale property. If you have patience and can wait for the answer you may get a great deal. This is one of the characteristics of a short sale--lots of waiting and few answers! Ask your realtor to escalate the offer if your not getting satisfaction. By escalating it the current person working for the lender may be able to get a supervisor involved and facilitate a quicker closing. New guidelines have recently been put out by the larger banking institutions in an attempt to facilitate these situations. Hang in there!!