I am so sorry to hear about this unfortunate event. I've heard stories like this all too many times by vacation homeowners that come to me asking for advice on a new management company. I would never attach my name with any of the management companies in Orlando because I know how the business works. There are some better than others but I haven't met a customer yet who is 100% satisfied with their management company.
I am so sorry they took advantage of you like this and I sure hope you look into a different company. I can understand how frustrating it is when you're all the way in the UK and you get this bomb dropped on you like this. One thing I always reccomend doing is not getting into a binding contract with any one company. I reccomend using a company that is will allow you to go month to month. They have more motivation to keep up the good service because they know you can just leave if you don't like it. There are companies that will do this for you. Florida Finesse is one (I am not affiliated with this company and am not saying you should use them) they are in Davenport. There are also others.
Good luck Jack!!
Carol Ann Sargeant
H & M Realty of Polk County
To deal with this in the correct manner we also recommend that you seek the advice of a real estate attorney that will be able to deal with the issue and protect you from future problems that may result if not handled properly.
The Eckler Team