This seems to be the same problem all across the country. No real phone service and no one in the local offices to talk to. My website has not been updated even though I sat at the local office (finally) and watched the local person put it into the website. I have been to two workshops and still my account says I need to go to one. It certainly is mismanaged and I have lost any confidence in them at all. While there are glowing reports of being able to help people I wonder how many they have left hanging and they lost their house.

NACA Member Services is always available via email at memberservices@naca.com or by calling 1-888-302-6222 or 1-888-404-6222.

and you may want to read this discussion on Trulia as well:
http://www.trulia.com/voices/Home_Buying/Can_anyone_give_me_…

Hope this is helpful for you - but the timing sounds like it may be tough at this point. If you have any additional questions that I can help you with, please fell free to call or e-mail: kevin pellatiro (615)714-7918 kpellatiro@realtracs.com http://signswemustobserve.blogspot.com/

It's a little late to start considering options now. The past few months were when action should have been taken.They won't just stall the sale because she asks them to. If she had a buyer for the home maybe they would push the date back, or if she was filing bk, but outside of that, it's kind of late.