NYS Department of State, complaint review office, 123 William St. 19th floor, New York, NY 10038-3804 212-417-5790

Shawna05:
In addition to the great advise you are getting from the other answers I would contact the Principal Broker in the office. As a broker I would like to know if any of the agents in my office are violating the law or behaving in an unethical maner, most Brokers will take the necessary to ensure that ethical behavior whithin their office is maintained. Should this step yield no results then, reaching out to the department of state would be the next option.
Manny Pantiga http://www.pantigagroup.com
347.657.1114

Shawn
"Anyone who believes that he or she is a victim of an untrustworthy or incompetent licensee of the Department of State, or who is aware of unlicensed conduct by a person or business engaging in the occupations or businesses regulated by the Department of State, may file a complaint with the Department of State."
from the Legal Memorandum LI02
THE DEPARTMENT OF STATE
LICENSING COMPLAINT RESOLUTION PROCESS

It doesn't if the Agent belongs NAR or not you can file a complaint with the state..

Here's the Complaint process for your state...http://www.dos.state.ny.us/cnsl/complain.html

The Complaint Form...http://www.dos.state.ny.us/LCNS/pdfs/1507.pdf

Shawna
You have a couple of options:
1. The agent should be licensed by the Dept. of Real Estate.
http://www.dos.state.ny.us/LCNS/licensing.html

2. Not all agents are Realtors, or members of the National Association of Realtors. Realtors are required to adhere to the Code of Ethics (see http://www.realtor.org).

http://www.nysar.com/content/login_mem.aspx?site_id=1&pa…

Depending upon how this agent is affiliated, you can file a complaint with the state dept. of licensing, file a grievance if they are a Realtor, of perhaps sue them in court.

Good luck.