Neighborhoodworks at 888-995-home or http://www.nw.org
First Weber Group
Certified Distressed Property Expert
I'm sorry for your loss. You may not have time to be patient and wait for an answer from the lender. Persistance will help but I would suggest that you contact the Home Ownership Preservation Foundation and request some assistance. They are a non profit organization endorsed by the National Association of REALTORS. There is no fee for their service and they may be able to help you naviagate through some of the common pitfalls of a loan modification. I have attached a link to their web site or you can call them at 1-888-995-HOPE.
Good luck and best wishes for a speedy resolution.