this is becoming more prevalent in today's marketplace. the "loss mitigation" department in the banking world is jammed with properties. in many instances, the offer was faxed or emailed over and is sitting on a desk with 100's of others. it is very frustrating for brokers and buyers. that being said, if you feel that the offer was not presented, you should call the local board of Realtors and take steps to make sure the offewas presented, assuming that you spoke to the office manager already. there is a standard of practice in every region that is governed by the state and national association of Realtors.