A mortgage servicer is responsible for the day-to-day management of your mortgage loan account, including collecting and crediting your monthly loan payments, and handling your escrow account, if you have one. The servicer is who you contact if you have questions about your mortgage loan account.
If your loan is transferred to a new servicer, you generally get two notices: one from your current mortgage servicer; the other from the new servicer. In most cases, your current servicer must notify you at least 15 days before the effective date of the transfer, unless you received a written transfer notice at settlement.
The effective date is when the first mortgage payment is due at the new servicerâ€™s address. The new servicer must notify you within 15 days after the effective date of the transfer.
Both notices must include: the name and address of the new servicer, the date the current servicer will stop accepting your mortgage payments, the date the new servicer will begin accepting your mortgage payments
telephone numbers (either toll-free or collect), for the current and new mortgage servicer, for information about the transfer.
There is a 60-day grace period after the transfer: during this time you cannot be charged a late fee if you mistakenly send your mortgage payment to the old servicer.
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Hope this helps,