Follow Ms. Kelley's advice. From there, your friend should contact CCCS (consumer credit counseling services). This is a non-profit agency that can help him/her negotiate the credit card interest rates and mortgage payments. Entering CCCS does not affect the credit, however, creditors will report debt consolidation to the bureau and this will prevent your friend from getting credit while in the program for at least one year. As far as the mortgage goes, have him/her go to naca.com to see if they can help. NACA's been around for a long time helping people get out of debt and mortgage foreclosure. They can't help everyone, so always keep other options open. Tell him/her NOT to file bankruptcy. Contrary to popular belief, bankruptcy does not go away after 7 years, it follows you the rest of your life and can affect getting a job.