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Is anyone familiar with Flagstar Bank in regards to short sales?

Their web site and the mortgage holder says that they are hdqt in MI. They have branches in MI, IN, GA. Yet the property with the mortgage is located in CO. The mortgage is for about $150k and the home is worth about $125k. Any advice for the sellers? They moved to Mexico after having to quit working under disability from a stroke. They are current with all payments but the renter suddenly left.

Thanks for any advice.
Ruth
 
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