The new Home Valuation Code of Conduct came into effect last month. This code restricts lenders from having direct interaction with appraisers and means the lender or the mortgage broker cannot choose the appraiser. Instead, appraisals are now ordered through intermediary agencies and I am hearing frequent reports of poorly qualified / out of town appraisers being assigned.
You can find out more about the Home Valuation Code of Conduct here...
You may want to discuss the situation with the loan consultant you are working with on the refinance. They may be able to ask the underwriter to obtain a "Field Review" of the appraisal. A Field Review is a review and a second opinion of the appraisal from a different appraiser.
It's also worth getting comps from a local Realtor. The appraiser who does the field review may be receptive to you showing him/her relevant comps, however you should approach this with some sensitivity since appraisers are supposed to choose the comps themselves.
Good luck in your refinance!
This is an old post so I imagine it's long since been resolved, but the solution is, unfortunately, to start the process over again with a new lender and new appraiser and hope for better luck.
Out of town lenders using out of town appraisers are always problematic because the nuances of location are lost on them.
Unfortunately, no matter how many comparable properties you can come up with, the lender will use only that appraiser's report. You may be better off changing lenders. Also note that the loan officer and agents may not speak with the appraiser since that may be interpreted as trying to influence the outcome of the appraisal. i have yet to find an appraisal that was changed based on other people's input.
I've seen at least three appraiser reports on the same property, and they never reach the same conclusion, even when it came to square foot measurement. And another time, I personally changed lenders when one lender's appraiser produced an appraisal that was to me, so obviously erroneous. The second lender and their appraiser delivered.
So my advice is: You may want to seek another lender with experience and knowledge of your market, and whose appraisal department is well versed as well.