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Agents really can not comment on crime due to the Fair Housing Act. This may be considered "steering"...meaning an agent is steering a client away from a certain neighborhood.
They can however provide data which can be used by a client to make their decision.
Always contact the local police department for accurate data and some web sites such as the one below provide information for areas based on local police reports.
A broker/agent should not be commenting on whether an area has high crime or not. What type of crimes committed is just as important for the area. The police will also be where you go to lookup sex offenders for the area you are thinking of living in.
Again the police is the best place to go for this information.
Often the best resource for safety and crime information is the local police department or the county sheriff's department. They have access to the most current and accurate information and are generally very willing to be helpful.